Mcdonald's Restaurants Case Study

McDonald’s public relations division saved not only McDonald’s company image, but many large companies’ images as well. They managed to take a lawsuit involving an 82-year-old woman getting third-degree burns from almost boiling coffee and flipping it into the poster lawsuit for frivolous claims. As large companies became main stream and started effecting millions of people every day, the question arose as when does a company have the liability over its products and services. It seems that companies do not want any liability and only want to focus on their profits, but that would not be much of a surprise to most people. The companies want to argue and did argue in the case of the spilled hot coffee that it was the woman’s fault for spilling the coffee and the risk of spilling the coffee is

The answer is simple: They would not. The McDonald’s case gives the American legal system in important test case for laws of liability. The case correctly shows in the ligation that McDonald’s knew the hazards of their coffee and had dealt with many lawsuits and claims before, and because of this McDonald’s is at fault in this case and cases before proven by their actions in and outside of court and the causational chain of the events that led up to Ms. Liebeck spilling her coffee. The Liebeck v. McDonald’s Restaurants case began when Stella Liebeck was in the drive-thru of a McDonald’s with her grandson driving and she was in the passenger seat. She placed her coffee in-between her legs as the car was in park. She was attempting the remove the lid to place cream and sugar in her coffee when it spilled on her thighs. The coffee was so hot that it only took a couple of seconds for her to feel as if her legs were on fire. They rushed to the hospital where she was told she had received third-degree burns on her thighs and genitalia. She then