The Importance Of Crisis Intervention

772 Words4 Pages
Crisis is a period of hardship to an individual which has exceed the capable of handling the situation. According to James and Gilliland (2013), “crisis is the perception or experiencing of an event or situation as an intolerable difficulty that exceeds the person’s current resources and coping mechanisms” (p. 8). For instance, natural disasters such as tsunami and earthquake could cause crisis when the clients could not take over the situation. In addition, crisis is the period of distressed for an individual which incident had happened unpredictable (Greenwald, 2011). Caplan (1961) stated that individual is having a crisis when he/she faces a difficulty which affect certain individual’s life goals negatively (James & Gilliland, 2013).…show more content…
Crisis workers should be patient to clients by listening and responding to their stories because there are no quick solutions for crisis. On the other hand, there are nine basic strategies of crisis intervention which may be used individually or simultaneously (James & Gilliland, 2013). Crisis interventionists should create awareness to the clients and the crisis situation (James & Gilliland, 2013). Crisis workers have the responsibility to help clients aware of their feelings, behaviours and thoughts. Besides that, crisis workers should allow the clients connect with their feelings (James & Gilliland, 2013). For example, letting clients express their emotions such as cry, mourn, talk and scream is necessary in counselling session to release their negative feelings. In addition, providing supports for clients is one of the basic strategies of crisis intervention (James & Gilliland, 2013). For instance, proving clients’ behaviours are acceptable by communicating empathy to them but not supporting the harmful…show more content…
Engaging is the task that crisis workers need to involve themselves into the preparation of counselling sessions by building a positive relationship with clients. Besides that, crisis workers should find out the expectation consequences from the clients and interpret the way to help clients resolve their problems (James & Gilliland, 2013). Crisis workers need to make sure that the clients are ready for the counselling sessions. Defining the problem by understanding clients’ feelings, behaviours and thoughts is the second task of hybrid model. In this task, listening skills including empathy, genuineness and acceptance are important for crisis workers to find out the problems. By standing on clients’ perspective, it is easier to understand

More about The Importance Of Crisis Intervention

Open Document