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The Pros And Cons Of Conflict Management

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Let's face it. Organizations are looking to increase diversity amongst its work force, at the same time the dreaded ‘C’s – Conflict and Confrontation are giving sleepless nights to managers across industries. They try to avoid conflict (not a good step) but they cannot escape it. Conflict at workplace is unavoidable and a healthy portion of it is necessary for a sustainable growth. There is a need to accept this and work around (rather, work with) it.
Smith's (1985, cited in Adair, 1986) rhetorical description of a team suggests that people or employees are like jigsaw puzzle pieces that fit together without distortion and which, once completed, produce an overall pattern. Trent (2003) explains the need for a cohesive team as companies have a significant reliance upon them. He goes on to say that teams are a cohesive, organized number of employees coordinated …show more content…

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3) Be patient and avoid coercion
In case you are in charge of the team, take time to understand the situation, acknowledge the problem and realize small issue to one can be a major issue to another. If someone is troubled, do not brush it off saying “Ignore it. It will get resolved on its own”. Take time to evaluate all information obtained from both parties. Avoid emotional outbursts or coercing people to resolve things superficially. You do not know what feelings will be harbored below the surface due to the incident. Focus on problem and not individuals to avoid blame games.
4) Conflict management programs Many companies are implementing conflict management programs, and finding that such programs are very successful. Companies such as General Electric, E. I. duPont and Coca Cola Enterprises have conflict management programs for years, and have found that such programs have saved them millions of dollars. Sometimes consultants are hired for team building interventions to avoid conflicts.

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