Front Office CA Why do we need so many people front of house these days? Mobile phones have replaced switchboards. The internet has replaced reservation clerks. You can do everything with computers; the hotel could be more or less “self-service” for guests! In regards to the above statement I highly disagree with it. We need to have people in the front office portion of a hotel as it is the first impression that each guest has when they enter the hotel. Therefore, if it was self-service it wouldn’t feel like a very welcoming hotel to the guests and may stop them from rebooking or telling a friend to book into it. This would then cause the hotel to lose money as they thrive off returning customers, good reviews and word of mouth. However, if people are not enjoying their stay then they tend not to come back, leave a bad review or no review at all. The ‘self-service’ idea for hotels may lead to people going to different hotels that have people at …show more content…
However, there are some disadvantages when it comes to over booking. There can be financial loss within the hotel as the guest will have to be moved to another hotel there for the profit will be given to the other hotel. Guests can be negatively effected by the process of overbooking and it is not a good long-term strategy. Usually it leaves the hotel with bad reviews if overbooking happens and there are no cancellations or no-shows. If overbooking happens guests need to be placed in different hotels which can cost the hotel that over booked more money because they will have to pay the difference to the other hotel. Over booking can have many negative effects on the hotels reputation, they would find that customer loyalty would decrease especially among the guests who had to be relocated to a different hotel all together. The hotel can avoid this by making sure that all reservations are closely
The traditional school schedule is an 8 Hours a day, consisting of 7 or 8 courses of about 50-55 minutes each. An advantage of traditional scheduling is that educators see all scholars every day which benefits students Ability to retain information that is given. Traditional scheduling also seems to benefit Students with disabilities. In addition to that Students have a greater memory of classroom methods, such as recalling which supplies to bring to class and the due dates of class assignments. Also with traditional scheduling, there is a diversity within classrooms.
Weaknesses: 1. The high seasonal dependency for most of the hotel facilities. 2. The imbalanced market coverage and business portfolio. 3.
School start times are not the only reason many teens are sleep deprived, it can be caused by electronics. Many teens will stay up late on their phones and end up going to bed at around 1:00AM which is very bad for your body. Electronics emit a certain glow that tells the brain to stay up and not sleep. Teens who are up late writing papers on computers or chatting with their friends are effectively creating an even more stimulating environment that will only keep them from being able to fall asleep when they want to. One thing that schools could start to implement is block schedule, it would allow students to have an extra day to complete their homework and the school wouldn 't have to start
1 What is Outrigger Hotels and Resorts’ strategic position? What are the firm’s Critical Success Factors (CSF)? Outrigger Hotels and Resorts are currently using geographical and product diversification strategy. The firm expend their firm around Pacific Ocean and diversify its product portfolio by adding condominiums resorts and OHANA hotels.
Also the deposit that the consumer paid is non-refundable even if the cancellation charges are lower that the deposit amount paid. The cancellation charges may be higher for different holiday arrangements and the customers are expected to pay this charge for wasting the businesses time and they could of sell it to an alternative customer who would have been interested. However if for example Thompsons cancel the holiday consumers booked the customers will be eligible for some compensation as it wasn’t their fault , the compensation amount will be based upon the time before the holiday it was cancelled. An example of this situation is that if Thompsons cancel the holiday 8 days before it was due then they have to pay a fine of £30 to each customer that booked that flight therefore they will be losing money because they will be paying fines along with cancellation of holidays which they will then offer refunds to
i) Ethnocentric Ethnocentric is a staffing policy that generally adopted by headquarters by sending employees from the home or parent countries to the host-country. For example, Jane works in China but she is a citizen of the Malaysia, where her company is organized and headquartered.
Put simply, it means that if a certain managerial style or conditions are applied then individuals will respond in a predictable way. The major characteristic of the hospitality industry is the role of people and the direct contact and interaction between staff and customers. This being said, the classical theory is not satisfactory in Hilton Hotels case. The human relations’ theory proposed by Elton Mayo and his experiments states that because organizations are composed of humans, focusing on human need and motivation is the way to bring the optimal output.
Revenue management is a scientific method that helps firms to improve profitability of their business. For many years, firms use revenue management to predict demand, to replenish inventory, and to set the product price. The benefit of revenue management can be found in a variety of industries, including airlines, hotels, and electric utilities. Dynamic pricing is a popular method of revenue management, especially when a firm needs to sell a given stock by a deadline. The goal of dynamic pricing is to increase the revenue by discriminating customers who arrive at different times.
During the 2011, Ryanair have decided to decrease the airfare rate as a lower cost airline, but the controversy started when they started charging passengers for various reasons that are not necessary. The passengers concluded it as the cheaper but not cheerful airline. Ryanair charged extra for the name change on the passengers boarding pass, a boarding pass fees, excessive luggage fees per kilo, credit card use fees of the total amount, a checked musical instrument fees, a reserved seat fees, and the charges for a water bottle that requested by the passengers. Besides that, Ryanair also happened very often in poor customer service, hidden credit card charges, frequent delays the flights, and extra payments for fees or taxes. Nevertheless, the main controversy was caused by the charges where happened inside the cabin of the plane.
Holiday Inn is a world wide chain and its international functional strategies will always yield profitable returns. The potential customers are from all over the world. It has been noted that the holiday inn company has given the market such as Europe, Asia, America with regards to their social-cultural needs. Holiday Inn, like all other hotels has established a good system in determining the needs of the market. The company uses the concept of product, personality, behaviour of the customer and purchasing to its advantage.
Marriott International vs. Airbnb Although Marriott International has a competitive advantage of being the largest hotel company in the world, experiencing years of remarkable growth with the acquisition of Starwood Hotels, and ranking at number 163 on this year’s Fortune 500, it operates in a highly competitive market. The recent success of Airbnb, for example, has had major effects on the hotel industry as it has quickly become a threat. Airbnb, founded in 2008, is an online hospitality service that provides short-term lodging and unique travel accommodations around the world with more than 3,000,000 lodging listings in 65,000 cities and 191 countries.
Hilton is an American hotel chain founded by Conrad Hilton in the early twentieth century. Hilton remains the second largest hotel group with 4,278 establishments and 700,000 rooms in 85 countries. The Hilton Worldwide is a leader in the hospitality industry and currently has more than 130,000 employees. While most hotel establishments today use management systems, they are almost all equipped with basic functionality compared to what exists in other sectors. Today, there are new tools expected to become real levers of competitiveness of hotel establishments.
To be sucessful in this industry we need a lot of and loyal customers. The loyal customers will keep coming back to the same place if they satisfied through the place they have visited. Customer loyalty give the most important impact towards hospitality and tourism industry. “Hospitality refers
The hospitality industry is composed of company which focus on customer satisfaction namely, restaurants, retail or accommodation. One particular sector of the hospitality industry is the hotel sector. A hotel is an establishment that provides meals, accommodation and a myriad of services to tourists and travellers such as excursions, spa therapy, business and wedding events. The hotel sector relies wholly on customer satisfaction, disposable income and leisure time. Many other businesses in the hospitality industry are linked with hotels such as, airlines, cruise ships and restaurants.
This enables to attract more guests to visit their hotel and help the guest to enjoy great value on their trip to Hong Kong. For example, Four Seasons Hotel can provide off-peak pricing to let the guest book early at least 30 days in advance to enjoy 15% off hotel room rate. The guest can also stay at Four Seasons Hotel for 2 or more nights to enjoy 10% off best available rate. The hotel also uses reduction strategy to deal with request variability by designing the menu of In-Room Dining.