Foreign language plays an important role in making customers feel comfortable about buying products or services. The company needs to use positive and friendly language to show understanding and care for their customers. Listening to customers carefully to know what they need or want from the organization is very important, because it makes the company staff know how to make them satisfy. Consequently, the company can offer them some form of promotion and for products that are directly related to their needs. Foreign language skill from the managers’ point of view is very important to their business administration, especially for communication with customers, other companies, suppliers and other stakeholders and communication gave the opportunity to expand their businesses from the national level to the international level, which offers further success.
Understanding the culture of any foreign nation helps in understanding and solving the barriers that are created by their culture like language, methods and way of conducting certain aspects of business. Cultural understanding within the business helps in understanding the workers needs and what they expect from you. In certain countries culture plays a vital role while conducting a business, in eastern countries they tend to follow cultural ways they value loyalty and relationships where as in some countries they value politics and investments more over
Treating customers with respect, greeting them with enthusiasm and going above and beyond to resolve any problems and issues can keep customers coming back. When companies seek to resolve problems and issues in a quick, pleasant and efficient manner, customers remain confident in the company and continue the business relationship. In addition, happy customers help spread positive word-of-mouth, resulting in an additional avenue for marketing and advertising for your company. Small businesses can compete with larger businesses by cultivating customer relationships through personal attention and
One bilingual employee can help bridge the language barrier between companies across the globe due to speaking two languages. They can help translate emails from international organizations, interpret conversations for both companies during meetings, and help review the company’s work that will be sent globally (“5 Benefits of Hiring a Bilingual Employee” 2015). Employers also benefit from bilingual employees from their increased cognitive functions. Studies show that they have better multitasking skills over monolinguals. This is due to their ability to easily switch between two tasks since they can switch between two languages.
Globalization has made English a compulsory ingredient of a successful personality as it is an important tool widely used in international communications all over the world. In the business world, English is extensively used as the major medium of communication from small business to corporate entities. English is the ideal and preferred language in the business community. It is also well known that the students who are good at English language skills can avail themselves of many employment opportunities in the corporate world. Business people should be able to communicate in English with a diverse range of customers, buyers, sellers, suppliers and other business partners because English is the official language of business no matter where companies are headquartered.
Getting to know your customer is kind of a SWOT analysis because getting to know your customer gives you important information like what do your customers value about your company, what is working like the strengths, what is not working like your weaknesses, and this will help you develop a plan to address these issues to create more revenue. Peter F.
When it comes to the antecedents of customer relationships, it is plausible to state the aforementioned building blocks are factors that positively influence on customer relationship development. Take procedural fairness as an example. Procedural fairness is strongly influenced by factors under the relationship members’ control (Peppers and Rogers 2010, 51), for instance, notifying a subscriber if she paid a wrong subscription package rather than letting her to continue pay a higher price than necessary. As a result, this customer will be satisfied with the service provider and increase the possibility of repurchasing. Needless to say, other building blocks like trust and commitment are obviously enhancing customer relationships.
Business requires an essential understanding of the society and the people that it’s trying to cater to. So, in my opinion, it is relevant to have a proper understanding of society in order to successfully run a business. Business requires an in depth understanding of people, their needs and their wants; understanding the society that they operate in will help businesses to understand their customers better as well as their employees. By understanding the society, they are able to properly anticipate the needs of their customers and also successfully combat any problems that consumers might have. Understanding their customer base better will help them to modify their products according to the needs of their customers and it will also make communication between customers and the business more effective.
Literature review Introduction Within this chapter I will discuss customer service and its benefits. What Customer Loyalty is and factors that influence customer loyalty and rewards. What is Customer Service The concept of Customer service can be multifactorial, but I feel that ultimately it involves customer’s satisfaction and how companies strive to retain their customer base by implementing certain customer service procedures to keep the customer happy, in the hope that they can retain their custom and that the customer will then spread the news about the excellent service that was provided by the company. (Twomey, 2012, p. 2), defined it as, The provision of a product or service of a sufficient quality and in a sufficient manner that reaches or exceeds the customer’s expectations However, (Leland & Bailey, 2006, p. 12) expands on this definition by discussing the concept of being “customer focused” and that by appeasing the needs of your customers by any means possible your company will meet the requirements of being customer focused this in turn will improve “customer Loyalty” and “word of mouth”. This would suggest that being customer focused in terms of their needs and expectations can have a major impact on how and why customers use or continue to use your company or
Whether the latest news about the business of their teaching in the classroom. Whether on topics such as globalization, outsourcing, Internet branding. And the International Business (English Business, n.c.). Communication is a basic skill in business because communications are a key element of doing business. Therefore, people with good language skills are an advantage, and can have a better job.