The SAS Institute Case Study: Organizational Citizenship Behaviors

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On completion of the case study about the SAS Institute, I stormed across these four factors; Job performances, organizational citizenship, Absenteeism, Turnover. According to the case study, these four factors have proven to have the strongest influences over work behaviors. Furthermore, the approaches the leadership of the SAS institute takes towards them, I believe, have been the essence of their success. Their approach is unique and is likely not what employees are a to in the contemporary firms and different places of work, it is, ‘’the value they have towards people’’ I shall elaborate substantially on this. Job Performance- ‘’ this refers to the level to which an employee successfully fulfills the factors included in the job description.’’…show more content…
The performance is as Organizational citizenship behaviors (OCB) whereby employees strive in performances that are beneficial to the organization. Below are some examples of citizen behaviors, helping a new coworker understand how things duties gets accomplished in the company, volunteering to organize events, and providing intriguing ideas to management about improving the organization. These behaviors will create a well-structured business operation. What are the major predictors of citizenship behaviors? To be frank this has much more to do with our mental abilities than our individual abilities. In, an atmosphere where we have a good relationship with our manager, and treated justly by the manager, we are comfortable enough to trust the people around us like our peers, for instance, we are more susceptible to possess a positive citizenship behavior. A high-quality relationship with our colleague’s will propel one to go the extra mile to maintain that relationship. Absenteeism- Absenteeism is an unforeseen absence from work. Such absences are reportedly costly to companies because they can be unpredictable. This affects the firm’s or department’s budget greatly as this may involve hiring unanticipated workers, having other employees work overtime, or running around trying to cover up for an absent coworker at the last minute. What are the causes of absenteeism? First, we need to look at the causes of absenteeism. Some absenteeism is unavoidable due to health reasons, if a sick employee shows up sick or injured at work it will be an unproductive/slow day, because the health issues will take a toll on their job performance. Another reason for absence is work/life balance. Moreover, life happens, an employee might have to render care to a sick family

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