Simplifying operations in order to improve organisation performance. There are clear benefits for organisations that wish to deploy an MIS in order to improve the performance of their operations. Some of the most prominent objectives include: Focusing data collection on performance – the organisation can focus on collecting certain data sets that are essential for the improvement of key activities and tasks. Reporting performance management – the organisation can use certain benchmarks for assessing whether its performance has reached acceptable standards. Obtaining a holistic client view – the organisation can obtain an overall view of client needs and actions through the generated MIS reports.
Critical Analysis The first personality method I will be talking about is the big five personality test which uses five major dimensions to do the test. The first dimension it uses openness (Big Five, 2017). The next dimension it uses is the conscientiousness. The third one is agreeableness. The fourth is the extraversion.
• Do I have appropriate learning content that is aligned to my learning strategy? • How do I help my managers manage better and keep them tuned in to company culture and values? • How do I ensure that my learning investments are effectively managed over time and stay aligned with changing business priorities? According to “Clarifying your Learning and Development Strategy” by Wendy Hirsh, it asks to focus on 5 main things- • WHY are we interested in L&D? What are the main purposes of our L&D activities?
1. There isn’t one single definition which best describes what management is since through time management has developed ; In his book "Industrial and General Administration" Henry Fayol defines management as ‘to forecast and to plan, to organise, to command, to coordinate and to control’ (as cited in Murugan, 2004) which are also known as the five functions of management. This classical management theory focus very little on the relationships between managers and the employees, and is more focused on the organizational resources rather than the organizations members, employees are seen as elements rather than resources. Fayol used the term “command” rather than to lead and direct which could be considered as a more autocratic way of leadership.
Therefore, company should gather customer information about customer satisfaction so the company can measure the efficiency with regard to customer service (Heskett, J. L., & Schlesinger, L. A. (1994). One way to receive customer information and satisfaction is to receive a letter or e-mail let him/her explains if they like or dislike the product or service. Then, the company will read the information and try to either correct the error (complain) or to stay at this level of quality and service that they like. Second way to gather information is to active communication with call center, check product-return centers, conduct surveys, and send out questionnaires….
Disadvantages of Maslow’s Hierarchy of Needs • The problem with Maslow’s Hierarchy of Needs is it cannot be tested empirically which means there is no way to measure accurately how satisfied one level of need must be before the next higher need. • The five-step model is way too simple which means that: • The same service can satisfy several needs at one time • The model is too culture bound which means it lacks validity across different cultures and the assumptions of the hierarchy may be restricted to western cultures because Maslow only studied on small segment of the human population. Also the words safety and esteem have different meanings in cultures around the world. Therefore it is hard for researchers to measure these needs. • Finally the hierarchy fails to take into account individual differences.
Analysing the Gap According to the Ben & Jerry’s Mission Statement, the goal of the company is to integrate product quality with economic success and social responsibility. The key that successfully links these three missions together is the differentiation strategy. A differentiation strategy involves the firm creating a product/service, which is considered unique in some aspect that the customer values because the customer’s needs are satisfied. It calls for the development of a product or service that offers unique attributes that are valued by customers and that customers perceive to be better than or different from the products of the competition. (Dirisu, et al., 2013) through the use of a differentiation strategy the company provides a better product that consumers perceive as being worth the premium price (Thompson and Strickland, 1998) The product aspect of the differentiation strategy requires Ben & Jerry’s to maintain the strictest standards of product quality.
Persuasion is defined in the Merriam Webster dictionary as the act of causing people to do or believe something : the act or activity of persuading people (n.d). The 6 principles of persuasion are reciprocity, scarcity, authority, commitment & consistency, consensus and liking. In this assignment I’ll explain why they’re important and how they can be applied effectively to create better business opportunities and relationships with the customer. Define and discuss the 6 principles of persuasion 1. Reciprocity is when someone provides another person with a good or service and the receiver in turn responds with an exchange of what they consider the with of value.
(Hofer and Schendal, 1986, as cited by Ingram, et al., 1997, p. 119) argue that effectiveness determines the success of the organisation. Effectiveness also relates to satisfying the environment. Effectiveness can also be seen as the “…degree of correspondence between actual and desired outputs” Teamwork Tarricone and Luca (2002), p. 641 point out that teamwork relies on individuals who are working together within a supportive atmosphere in order to attain common team goals through sharing information and skills. Effective teamwork One might ask, what exactly does ‘team effectiveness’ mean? According to (West, 2012, p.7 ) team effectiveness can be seen as being made up of five main components: which are team member well-being, task effectiveness,
Question 2 – on Benchmarking Benchmarking process, as per Vaziri (1992), is a continuous improvement process of comparing the performance against the best in the industry considering critical consumer needs and the competitive advantage of the company. This process emphasized on the good practice that benefits its improvements in performance measurement, quality improvement, productivity effectiveness, as well as staff motivation. Jonathan and Ingrid intend to use process benchmarking in their evaluation of the running costs for their decision making, based on running costs of Johnstone House, due to its similar size to Moult Hall project. They should analyse the successes of Johnstone House in the industry, whether it has surpassed its customer’s