The Sawmill Hotel wanted to have a greater focus when it comes to customer satisfaction. Because of this, top management decided to provide customer satisfaction surveys which allowed customers to rate their experience at the Sawmill Hotel. After reviewing the surveys, the Sawmill Hotel had several complaints from clients that involved Spanish speaking personnel. As a result the top management decided to impose an English-only policy. Under this policy, employees were only allowed to speak English unless requested otherwise by management or customers. The head of all the assistants, Rachel, believed the policy was too severe on the native Spanish-speaking assistants at the hotel. Because Spanish is their native language, it would be difficult to cultivate and practice an English-only policy by all the assistants.
The hotel corporation wanted their customers to be satisfied with the service in order to …show more content…
Most of these employees may not know English fluently, but they were hired because they are the ones willing to do the job for the lowest amount of money. Furthermore, Spanish facilitates positive and strong communication among employees, as we saw with the Garcia v Gloor case. We also have to take into consideration that most of the time when the hotel “cleaning assistants” employees are cleaning the rooms, the rooms have been unoccupied so they can get it ready for the next guests who come and stay at the hotel. Which is why I do not see the big deal of these employees speaking in Spanish amongst themselves; but if they were being loud and disturbing the guests, then I would see a problem with that. The only problem here is a discrimination problem, which would be in violation of the Title VII of the Civil Rights Act of 1964 (as described in the section
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Daniel C. Miller, LLC is an experienced trial lawyer. Their law offices are located in Lee's Summit, Missouri and Overland Park, Kansas. Daniel C. Miller, LLC is a defense attorney and personal injury lawyer. Daniel C. Miller, LLC specializes in civil lawsuits as well. As a personal injury attorney, Daniel Miller handles the cases of traffic accidents, car accidents, truck accidents, motorcycle accidents, slip and falls, product liability, soft tissue/whiplash injuries, dangerous conditions, and construction site accidents.
Manitowoc County did not abide by the law on the Brendan Dassey murder trial. Investigators pulled Brendan Dassey out of class to question him without his parent 's consent. Investigators coerced Brendan´s statements to make Steven Avery look guilty. Manitowoc County District Attorney Ken Kratz did everything in his power to make Manitowoc County seem like they were abiding by the law when they really did not. “He said I declined to go in with Brendan
Murrel v. Ocean Mecca Motel, Inc., 262 F.3d 253 (2001) Joshua Richard Yascavage 4059778 HOSP302 American Military University In the following case, we will look, at racial, discrimination, when it comes to hotel guests. In Murrell v. Ocean Mecca Motel Inc., we see this when a motel evicted an interracial party under false pretenses. 42 U.S.C.S. § 1981 makes it illegal to discriminating based of race in making or enforcing private contracts.
In the case of Jack Penneyless, I believe Jack will be indicted for the pre-meditated murder of his ex-wife. To be found guilty of a criminal offense, a person must have intent, Mens Rea, the intent can be specific or general and fall under four separate states of mind, and the person must also commit the guilty act, Actus Reus, which constitutes the crime they are charge with. Jack blamed Nina for his downfall and began conspiring to murder her. He discovered the times his wife golfed and plotted to kill her with a golf swing. According to the facts, Jack was followed Nina to the golf course, he did not just happen to be in the vicinity and cause a freak accident, he also did not give a proper warning when he stuck the ball, all
If it goes as scheduled, Texas will execute Jeff Wood next Wednesday for the 1996 murder of a gas station store clerk. The problem: It was a murder Wood did not commit. Wood is scheduled to be executed on August 24 for the murder of Kriss Keeran, a store clerk at a Texaco gas station. This is despite the fact Wood was in his car when Keeran was shot, and may have not known about the shooting until after it was too late.
In September, there was a case involving Stanford’s dean, Garth Saloner, who states that he will leave his position at the end of the academic year due to complications from a lawsuit filed by a former professor. Dr. James Phillis, the former professor of Stanford who now works for Apple, states that Stanford and Mr. Saloner were discriminating against him while he pursued a relationship with his wife, which is also a member of the business school faculty. Aside from discriminating his marital status, Dr. Phillis also alleges that Mr. Saloner and Stanford discriminated on the basis of his gender and race. Despite the allegations made by Dr. Phillis, Mr. Saloner states, “I am proud of what we have accomplished in the last six years,” adding
Part A 1. I will advice Jane and Chris to communicate with the employees and make sure what the reason behind the problem. Also, speak to the employee one on one so they can be more comfortable and talk openly. Communications and keeping the employees informed with the changed that the company undergoes it’s important to gain their trust. I will advice Chris to meet with the employees and ask them if they are satisfied with their job or what can he do to help them.
April Villegas 2/28/2015 Viewing Guide: CJL 3510 - Indictment - The McMartin Trial Prosecutors. 1. The text discusses the prosecutor’s office at work. From the tape, cite some examples of work issues related in the text. In the courtroom is the trial of the infamous McMartin case of child abuse is the District Attorney’s (DA) office.
Understanding English helps immigrants find better jobs, reducing poverty and increasing the nation’s economy. Upon immigration to any country, one of the first things one must do is find a job. However, if one cannot speak the language of their new country, many employers find it disadvantageous to hire foreigners who are not English proficient. In Blackwell 's article “English Should Be America’s Official Language” he says that “[people] who can speak English can compete for better jobs, with better pay,” as they have one of the most basic skills required for most jobs in America (par. 10). In fact, some employers are even requiring their employees to only speak English while on the job.
Hotel 706 was built in May of 1940. The building had huge concrete walls with elegant mosaic crystals windows that made the hotel look almost like a church; except hotel 706 did not have pointy cone ceiling as of those of a church. The mosaic windows put together images of beautiful land escapes of the yearly seasons. It was a way of saying “you’re welcome anytime. The Wilson family checked-in at the hotel on December 21, 1945.
My parents decided to see what Frida was like since they would be needing a new nanny. The first day Frida met my family and me she worriedly told Maria, “They can’t speak Spanish, I don’t know if I should work here.” Frida is from Peru and cannot speak a word of English besides, “Hello, how are you.”
Quetext About FAQ Contact First impressions are important in aiding consumers with not just purchasing a product, but giving their time in the store longevity. The transition zone is a safe space for customers to pause and take in their surroundings. It is the “landing strip”, the calm before the storm. This is where a customer can pause to adjust to lighting, smell and other sensory entities. It allows them the option of screening the store before committing to it fully.
Responsibilities of housekeeping within a hotel are: • To deliver high standards an outstanding customer service at all times. • Maintain and ensure all areas are clean and are kept to high standards created by the hotel and outside inspectors. • Ensure all bathrooms and hotel areas are serviced according to hotel policy • Housekeeping must keep up to date an relevant with hotel promotions, pricing specials, while ensuring bedroom sales are maximized • Report any maintenance issues as well as other possible hotel concerns immediately to the manager • Reset lighting to the current hotel standards • Complete all housekeeping tasks, flip mattresses, clean curtains and dust all aspects of the hotel room • Store all soiled and clean laundry in
Your organization as of late declared a "communicate in English-just" arrangement, and your manager has let you know not to ever communicate in Cantonese to your associates while at work. Second example is that if another client benefit position opens in your organization. You apply for the activity since it pays a higher pay and more customary work hours. Even though you are familiar with English, you are told by the chief that you can't be considered for the position since you talk with a Spanish articulation. Another representative who talks with a British articulation is met for the position.