Business Analysis: The Service Triangle

• Excellence: Samsung makes sure to provide their customers with excellent products and services. • Change: Samsung always comes up with new products and innovative services in order to fulfill their customers’ needs and demands. • Integrity: Samsung makes sure that ethics are followed at each and every level and thus stay faithful and give respect to its stakeholders (Globart, 2012). • Co-prosperity: For a business to prosper, it is very much needed that auxiliaries, employers and others too, must be given opportunities to flourish. Samsung strongly believes in it and move ahead by taking everyone together.

Abstract Rosetta Stone Inc. maintains a steady growing organizational culture and changes in providing its language learning and training solutions. Rosetta believes that customer and the environment around it that support business. In this regard, Rosetta Stone Inc. works on customized solutions required by different sets of customer needs. It also does not leave its employees out since they are the poll bearers of customer solutions realized. Rosetta Stone Inc. in this regard, maintains a paying reward system that motivates employees to exploit their talents in providing creative and innovative solutions.

The company was established on the foundations of change and this can be seen in the way the company has evolved and changed to adapt to market changes (Noe, 2016). IBM is always quick to respond to market changes and to come up with new technologies that make it remain on top of the competition in a very competitive industry. Innovation is one of the ways IBM measures its effectiveness. The company prides itself in innovating some of the world greatest products hence great innovations are part of the effectiveness of the organization (Bach & Edwards, 2013). IBM looks at organization effectiveness as the ability to produce desired results with minimum expenditure, time, money and human resources.

This enables them to produce goods of exceptional quality thus enduring consumer satisfaction. While ensuring this, they implement some important decisions: -Consumer feedback is extremely important to them for product development. Their customer care receives many feedbacks on a daily basis and they make sure that they taken into consideration all the needs, big or small, of their consumers. For instance, the HEATTECH material got several feedbacks for the fabric to be softer, warmer and to introduce a wider range of colors. -Moreover, the fact that they procure all their raw materials from all over the world and their suppliers provide them with all raw materials made to order for their specifications ensures that they use the best quality raw

This is an effective way to show potential employees what they can expect when they join the company. Carmax has been effective with employee engagement. Employees are encouraged to bring ideas forward, to participate in community events, and to feel that they are making a positive impact within their community. “Our team of highly engaged associates makes us one of Fortune Magazine 's "100 Best Companies to Work For." There is a wealth of research that shows a link between high engagement and opportunity for personal development.

Fredrick Herzberg identified factors that are important in an efficient work place environment and noted how to maintain highly motivated employees. The Container Store has strived to ensure that their employees are extremely motivated in the work place. Employees of The Container Store are continuously motivated through recognition and personal growth. Motivational hygiene factors reassure an employee’s position within a company, and can also drive them towards higher achievements At the current level of motivating employees, The Container Store shows their gratefulness towards employees on multiple occasions throughout the year. One of the many ways that The Container Store shows its appreciation towards employees is during their “We Love

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In my opinion, this is a great opening line as it encourages the future employer in a positive and creative way. Adidas has a picture of individual employees and all of them are diverse and Adidas itself is one of the most diverse companies out there which is why they’re so attractive to employers. They then go to talk about who they are, Adidas is all over the world and their goal is to inspire athletes to break records, for people to live healthier and to be different by developing creative trends. To me, it feels as this company loves doing

Information from these interviews generates profiles on the needs and requirements of customer segments. Customer insights drive product development, helping Husqvarna Group to identify customers and better meet customer needs. This process helps to make Husqvarna Group competitive and help it strengthen its hold in the market. Technology and Innovation Husqvarna Group has been in operation for 325 years, and it claims that its key to longevity and success has been its ability to truly understand end-customer needs. Husqvarna Group highly values the end-customer and responds quickly to his or her needs with innovative products and solutions.

Once they success doing it , it motivated them to try something that more bigger and more challenging because it give a high value of self-satisfaction and self-potential that they can be whatever they wanted to be and do. Moreover, by doing that, they would generate their own confident level and they can determine their ability and their own performance potentials (Hartzell, Study.com, 2015).To conclude, the theories of Maslow’s Hierarchy of Needs can motivate the employee in the company from the beginner employee to reach the top and upper level in the company because he or she have meet and achieve and motivated by all the needs of theories of Maslow’s Hierarchy of Needs. Other motivational theories that can motivate the company employee is Hertzberg’s Two-Factor Theory. This type of motivational theories is used to identify the positive which refer as attraction and satisfaction and the negative which refers as dissatisfaction of the feeling of their work and conditions (Contractzilla, 2014). This leadership is classified into two type of factor which is motivator factors and hygiene factors.