Organizational Structures and Levels of Authority Organizational structure dictates an organizations way of arranging roles and people. This structure is arranged in a way to get the best work as efficiently as possible. In smaller companies face to face communication is the norm and formal structure may not be necessary. In a larger company with various layers thee must be very clearly defined lines. Leaders are responsible for the ultimate outcome even if they are not performing the everyday tasks.
Respond to complaint by Listening to the complaint Keeping record of complaint Respect and keep confidentiality Refer to company complaint policy When a complaint is made, it should be taken seriously and the correct organisational procedure should be followed by referring to employee handbook which state that all complaint by a service user be reported to the care coordinator immediately. It is advised to suggest to the service users to put their complaint in writing or use the complaint forms which they can find in their care plan folder. 3.2 Explain the main points of agreed procedures for handling complaints. The main points of agreed procedures for handling complaints are- The complaint procedure is documented and readily available to all including service users and their family, the complaint is taken seriously and thoroughly investigated, the complainant is respected and their complaint acknowledged and dealt with by a line manager or a senior member of staff as soon as possible. The complaint procedure should be understandable to all.
Chief among the steps is sensitizing the workers to the code of conduct and constantly reminding them through workshops and seminars. Once workers are sensitized, the next step is to have them sign contracts that address adherence to the code of conduct. The company can use the signed contract as a point of reference should the code be breeched at any time. Management could also put a system in place where a selected subgroup deals with breeches of the code quickly and efficiently. By doing this, the subgroup can eliminate any further problems that may arise.
1.0 INTRODUCTION It is an essential to have clear understanding of an organization’s purposes to understand how organization works and its method of working can be improved. Usually, general objectives lead to clarification of purposes and responsibilities at all level of organizations. Management is the process of communicating, coordinating and accomplishing action in the pursuit of organization objectives while managing relationship with stakeholders, technologies and other artifacts, both within as well as between organizations. (Kinicki) Here, I would like to apply Fayol’s Principle as the management approaches. Fayol recognized there was no limit to the principles of management.
Projects management in pure product organization In pure product organization the product manager has complete authority to manage all project resources including allocation and merit reviews. This provides better communication and coordination while executing projects. In this type of organizational structure individuals perform only tasks in which they are experts and it is easier to manage the work allocation upfront. Because of the reporting structure an effective communication channel is established and it results in a very rapid reaction
The team coordinator assures that specifications of a project are met and that team members work together so their efforts are channeled toward the ultimate goal. A coordinator can be expected to keep records, assign tasks and analyze processes. A coordinator makes sure the project is done efficiently, progresses stay on schedule and within budget, and meet the quality standards put forth by the company. Team members may or may not report directly to the team coordinator. • Team Leader Position The team leader primarily focuses on the human resources of the team.
All the employee has to do is look at the protocol written on paper or in the office procedures manual and follow each process exactly or are closely as possible. The advantage of this kind of system is that any employee can be replaced by another with no time lag or loss of productivity. The replacement employee only has to read the detailed stepby-step instructions for that job and ideally step immediately into the job and perform well without a problem. This is exactly how major industries are able to produce massive amounts of products so quickly and repeatedly. They just plugin an employee in the production line anywhere they are needed without loss of significant productivity.
An organization that has a team or horizontal style of work structure and management is called as contemporary organization. Instead of a strict hierarchy, the power is spread out to the whole team in the contemporary organization. It is a more responsive and flexible. Traditional organization is changed to the contemporary organization of business. The traditional organization style concentrated on a pyramid order, with supervisors and managers controlling all components of the representatives beneath them, including interpersonal connections, ventures and disciplinary activities.
The norms of a profession must be adhered to when they are carrying out work at all times. Registered persons must only carry out work in categories where they have been rendered competent to perform work through their education, training, and experience. Loyalty and trustworthiness are of paramount importance to registered persons when they discharge their duties to employees, clients, associates and the public in general. They should not go up against work under conditions or terms that would bargain their capacity to discharge their duties in accordance with standards of the
For the sense of business according to Joseph (2013), ethics are constructed and decided by each business and underpins decision that an employee makes. When it comes to the business’ environment, a well-constructed ethics is a key for a considerate and responsible decision making in a business (Bennett, 2014). Business Ethics is very important inside the company, it will show the moral standards that a company or business have whether it is right or wrong and good or bad. Every etiquette that a business has, will reflect on what kind of company or business you are. Thus, every company or business must show the proper and right etiquettes it should have, so that the customers will have that kind of trust and a good feedback on your company.
We will supply candidates and employees with complete and accurate information as provided by the client, regarding terms of employment, job descriptions and workplace conditions. We will take all reasonable steps to provide clients with accurate information on each candidate 's employment qualifications and experience; and will only present those candidates who have given us authorization to represent their application for employment. We will not restrict the right of a candidate or employee to accept employment of their choice. We will serve our clients, candidates and employees faithfully, with integrity and professional responsibility. We will observe the highest principles of honesty and fair practice in dealing with clients, candidates, employees and all regulatory authorities; and will respect the confidentiality of record in accordance with law and good business practices.
Theorist Max Weber states that Bureaucracy is an administrative structure with well-defined offices or functions and hierarchical relationships among the functions. He stated that traditional bureaucracies emphasize the following highly specialized units performing precisely specified job tasks, minimal direction on the part of the employees and numerous specific rules to maintain control. The people who are ranked according to authority shall define the responsibilities for those who will hold particular positions. The Culture Perspective looks at the organizations belief and practices as to how things shall be done. Organization culture is “the set of key values, beliefs, understandings, and norms shared by members of an organization …Culture is a pattern of shared values and assumptions about how things are done within the organizations.” (Kirst-Ashman,