As a company having professional employees can bring in more customers and higher rating which will in return bring in more money. How can being a good listener demonstrate professionalism? When you are a good listener you are actively engaging in a conversation. This is important because it helps build a good rapport with customers. When you build a good rapport with customers they are more likely to come back and refer others.
The individual with have greater confidence and resilience to deal with any problems that occur along the way. Not only does it have benefits to the individual, but also to the organisation. It allows the organisa-tion to gain a better understanding of the individuals goals, strengths and development needs. It helps managers/supervisors develop their own coaching and management skills (which would be part of their own development plan).
For this purpose, a research will be carried out to analyse how employee retention is managed at….company….and what is being done to constantly motivate employees and encourage them to stay in the organisation. Furthermore, through various research, we will be able to identify the different methods that the organisation uses in order to reward its employees and what strategies it uses so as to retain its talented people. Moreover, retention related problems within the organisation will be also be analyzed in depth. Hence, based on this analysis, it will be easier to recommend the organisation about how it might achieve in retaining its current employees and attract the most talented people in the competitive labour market.
Introduction- Generational Theory is a theory of social history that describes and explains changes in public attitudes over time. Generation is defined as people that are grouped within a certain range of ages, location they live, and significant life events they experienced at critical developmental stages. Generational shift is playing a major role in shaping the future of the workplace. Skilled and talented young employees have more employment choices and consequently gaining a deep understanding of their values, attitudes, and behaviors.
Employee voice An effective employee voice which listens to employees and involves and consults them in decision-making within your business is important. Integrity Integrity with employee engagement means practising what you preach. There shouldn 't be a gap between what the people in your business say and what they do.
This can be done by being aware of the skills already in the current workforce and using them appropriately, promoting from within and having equal opportunities for training and development for all existing staff to meet the potential needs of a business. By developing a well-trained and flexible workforce, it will contribute to the organisations ability to adapt to a changing environment. This will make staff more motivated in their work, which will improve the quality of service or product offered by the organisation, which will all contribute to the future of the business and also importantly increase profits. This will also retain people as they would be assisting in the career goals for staff. It would also make the organisation more attractive to potential employees if external recruitment is needed, by having an internal development plan.
More informed decisions are made and it is easier to solve problems Organisations want their employees to be committed to their jobs, by creating work teams. Group membership can encourage commitment and also satisfy the individual needs off each employee. Working on a project with other group members is a good way of improving skills and knowledge. Team members who differ in skills can share their knowledge and allow others to
Compensation of employees and job satisfaction are one of the means that organisations can use to ensure employee retention. Compensation such as bonuses, owning shares in the organisation and adequate salaries. The competence of the salary package can be a competition factor for employees in the labour market. The package can be a combination of salaries, shares and bonuses. Job satisfaction allows employee’s autonomy, decision making and more involvement in the jobs that their job functions.
Finally, it can introduce a practice of ongoing feedback used to monitor performance levels and increase the occurrence of effective interventions in performance and development. Organisation The use of a performance management system can allow the organisation to align employee goals with organisational priorities to maximise the benefit from the employee.
Clearly, this manager either had taken classes on management or had a natural talent for the managerial role. When conflict is managed well, it can lead to improved creativity, innovation, higher-quality decision making, therefore creating a more productive workplace. Also another aspect of good communication and conflict management is the strengthening of employee relationships. When the employees feel like they are a part of the solution, they are more willing to participate in the implementation of the decision, even when the decisions are not their preferred outcome (Runde, C. E.