Introduction
According to Robbins (1998)”Job Satisfaction is a general attitude towards one’s job, usually explained by the difference between the amount of reward workers receive and the amount they believe they should receive”
Job satisfaction is the collection of feelings and beliefs people have about their jobs. There are numerous theories of Job Satisfaction.1) Content theories-Abraham Maslow hierarchy needs and Herzberg’s two factor theory. Content theory suggests that Job Satisfaction occurs when one’s needs for growth and self actualization are met by the individual job.2) Process theories-Adams(1963 )and Vroom’s Equity theory,1982) these theories attempt to explain Job satisfaction by looking at expectancies and values. 3) Situation theories the situational theories suggest that Job satisfaction is an attitude rather than a behavior
The importance of job satisfaction is obvious . A number of reviews were done that establish relationship between job satisfaction and productivity(G. Bassett,1994).Several studies show that employees who were dissatisfied with their jobs were proving to health setbacks, ranging from headache to heart diseases. Some researches even indicate that job satisfaction is a better predictor of length of life span than is physical condition.
Job satisfaction is important for the growth of society as a whole because when people are happy with their jobs , it improves their lives off the job. In contrast the dissatisfied person carries that
This study has been conducted to investigate to what extent the workstations and human factors influence the job satisfaction of Employees in the Information Technology and Information Technology enabled Service (IT & ITES) Companies*. The study revealed that there was a positive relationship between human factors popularly known as ergonomics (Science of work posture designs to suit the workmen not workstation and equipment) and job satisfaction. It was, therefore, concluded that human factors are to be considered while establishing workstations since employees spend 50 percent# of their active time or one man day in workplace. So, setting up of well-fit, adjustable and healthily safe workstation designs in the BPO Organisation may lead the
INTRODUCTION Adapted from the course module notes, there are two categories of theories and techniques in job design to motivate employees: 1. Content theories by Maslow, McClelland, Herzberg and Alderfer. 2. Process theories such as Job Rotation, Job Enlargement and Enrichment; Herzberg’s Two-Factor Theory, The Hackman and Oldham Model and Empowerment.
will give the knowledge, understanding, skills and attitude (Cole, 2002). Autonomy is freedom of control your life the way you want. On the other hand it is self-direction to the work what you do. When you succeed of task you get huge emotional reward by yourself. Autonomy is choice on how to perform or do what you have to do in an organization and it leads to a greater job satisfaction.
Importance of Job Satisfaction In the organizational behavior researches, it is found that job satisfaction plays a positive role on both the employer and the employee. Importance of job satisfaction from these two interest groups are discussed below: For the employer, if the organization gets a group of satisfied workers, it will enjoy a better turnover and productivity. The organization will have a goodwill and a mystique will be created.
The Oxford English dictionary (www.oxforddictionaries.com, 2014) describes motivation as ‘A reason or reasons for acting or behaving in a particular way’. Robbins and Judge (2015) describe motivation in the workplace as what drives an employee towards attaining a goal through several processes such as their intensity, direction and persistence of effort. Theories behind workplace motivation originated in the 1950’s, most notably Maslow’s hierarchy of needs (Maslow, 1954) which states that within each of us there is a hierarchy of needs. There are many more theories of motivation which are appropriate to the modern workplace and are listed in Table 1. Each of these theories, some developed more than 50 years ago, have relevance in the modern working environment.
It draws that job satisfaction is resulted from five main factors – achievement, acknowledgement for success, work itself, responsibility and advancement. However, job dissatisfaction is resulted from policies and administration, supervision, salary, relationship and working conditions. This theory offers two factors which are intrinsic factors that is related to job satisfaction and extrinsic factors that is associated with job dissatisfaction. The hygiene factor indicate the physiological needs which the individuals want and expect to be
Theories on employee motivation have existed since the 19th century, beginning with Elton mayo’s famous studies at the Hawthorne factory of the western electric company in Chicago from 1924 to 1932. Mayo’s research revealed that workers were not only solely driven by monetary benefits (organizational space) but were motivated by social elements as well (team space). In fact, social elements like communications, teamwork, and employee involvement can lead to better work performance even when work conditions are worsening. The Hawthorne studies give birth to the study of employee management and highlighted importance of addressing the human needs of workers.
Motivation in the Workplace Motivation is referred to as “internal factors that impel action and to external factors that can act as inducements to action” (Locke and Latham 2004, p388). Motivation is an intrinsic part of any successful business, creating a work environment which not only pushes employees to reach their full potential but also nurtures their physiological and psychological needs. I will examine two motivational theories, firstly Herzberg’s Hygiene Theory, followed by Equity Theory. I will conduct a critical analysis of both theories highlighting the benefit of each theory from a managerial perspective and also bring forward any flaws or weaknesses I find. I will look at extrinsic motives; tangible/physical things e.g. pay
CHAPTER 1 INTRODUCTION Background of the study Job satisfaction has been said to lead to qualitative and quantitative improvement in job performance (Ganguly, 2010). Therefore, it is important for organization to find factor that can lead to job satisfaction. In addition, according to Hasan Ali Al-Zu’bi, (2010), one of the key variables that impact the performance of organization is the employee’s job performance and satisfaction. Job satisfaction can be defined as the feelings of employees whether they like or dislike the different aspect of their job experiences in connection to previous experiences (Mohammad, Mumtazah, Jariah & Aminah, 2013). Meanwhile, Ganguly (2010) stated that job satisfaction involves a collection of numerous attitudes and feelings that refer to psychological disposition of people towards their jobs and how they feel about their work and also influence motivation and interest in work.
According to Spector (1997, 2), job satisfaction is defined as “simply how people feel about their special aspects of their jobs. It is the point to which people like (satisfaction) or dislike (dissatisfaction) their jobs.” Additionally, Mbua (2003, 305) then, defines job satisfaction as “the completion acquire by experience various job activities and rewards.” Whereas, for Robbins (2005), the concept job satisfaction refers to the employee’s thoughts about her or his job. Similarly, job satisfaction is “a positive feeling about one‟s job consequential from an evaluation of its characteristics”
Behaviorist, cognitivist, humanistic, and psychoanalytic are four important trends among the present motivational theories. John Broadus Watson and Sigmund Freud are important theorists of these trends. The behaviorist trend shows the influence of different physiological conditions on human behavior, Durso et. al (2016). The writer states that the behaviorist theory prioritizes the environmental factors for pointing out the behavior as per stimuli and reinforcing. After the criticism of behaviorist theory, the cognitive view emerged in 1970s.
Among scholars, the different facets of job satisfaction included feelings toward a job, pay, benefits, supervision, coworkers, the work itself, organizational environment, and work conditions as stated by Biggs & Swaile; Fichter & Cipolla (as cited by Appiah, 2016). Aziri (as cited by Appiah, 2016) stated that employees were usually more productive, more stable, and had a better
As we try to analyze the working behaviour of individuals we understand that in a working environment we deal with various personalities and needs. Each person may categorize money in a different position as far as his priorities are concerned in his personal hierarchy of needs. Therefore, we can assume that motive constitutes a complex equation between employers and employees. Motivation is a process that provides direction to a person in order to achieve a goal that covers his needs through creating and maintaining a goal guided behaviour (Mukherjee, 2009, p.148). Nevertheless, behaviour is not only influenced by incentives but also from variables such as individual skills, knowledge, feelings and beliefs (Werner and DeSimone, 2009, p.55).
Job satisfaction occurs when employees consider the type of the
The third category believes that many concepts and definitions of job satisfaction involve an evaluation process. Factors influencing job satisfaction of creating "job satisfaction" in a person is dependent on several factors together which lead to the achievement of the desired result. Lack of some of these factors may lead person to become dissatisfied with the job. Factors such as the amount of earnings the soul and the nature of work and its social status; prestige and reputation, enhance job safety, lack of role ambiguity, physical conditions, structure and organizational culture and communication with colleagues, according to the characteristics, performance evaluation, fit, flexible, innovative approach.