Concept Of Employee Empowerment

Empowerment is a tantalizing notion that seems to offer organizations the promise of more focused, energetic, and creative work from employees. But after years of trying, many organizations have not realized the promise the idea held. This research presents some reasons why: precipitous empowerment mandates, over reliance on a narrow psychological concept of empowerment, one-size-fits-all empowerment, neglecting the needs of power sharers, a piece-meal approach, and distortions of accountability. Some ways to implement empowerment programs more effectively: enlarge power, be sure of what you want to do, differentiate among employees, support power sharers, build fitting systems, and focus on results. Employee Empowerment in its basic form

Empowerment emerged as a vital management practice at various levels of the management in any organization in the recent years. In addition, empowerment significantly affects the work force and/or employees in many ways in any organization. Also, many academic researchers and industrial experts highlighted that empowerment has a strong effect on employees’ job satisfaction which in turn leads to job performance. Therefore, it is very important to conduct a study on how employee empowerment effects the both job satisfaction and job performance. Besides, it is indeed to explore how the above constructs inter-dependent, how strong their relationships in the presence of mediating and moderating variables. The study conducted an extensive literature survey, using secondary data sources (articles published in top journals, refereed books, and previous studies) to understand the concepts of employee empowerment, job satisfaction, job performance, mediating and moderating variables.

Hence, this study tried to explore the inter-dependence relationships among employee empowerment, job satisfaction and job performance in Banking Sector. Also, the study attempted to examine the relationship between employee empowerment and job performance in the presence of various moderating and mediating variables such as job satisfaction, gender, age, work experience, employee education

It is very important employees have to serve the bank customers personally and act as a bridge between bank’s financial products and/or services to the customers. Therefore, it is very apparent that bank employees should able to monitor and control the bank services as per customer requirement. The bank employees have to take necessary actions and quick decisions to fulfill the customer demands. Accordingly, the quality of bank services will improve thereby banks win their customer satisfaction. The best service delivery is there within the hands of bank employees. Thus, employee empowerment plays a critical role to serve the customer in better way. As per the academic research, employee empowerment leads to job satisfaction which in turn leads to job performance as discussed in the previous