Tnb Case Study
1.0 INTRODUCTION
1.1 BACKGROUND OF TNB
TNB stand for Tenaga Nasional Berhad that provides electricity utility in Malaysia and TNB has been keeping the light on ever since it was set up as the Central Electricity Board (CEB) in 1949. On 4 May 1988, Tun Dr Mahathir Mohamad announced the government’s decision on a policy of privatization. The existing electricity act was being replaced to establish the new corporation. TNB was formed in 1990 by Electricity Supply Successor Company Act 1990, to succeed the National Electricity Board (NEB) of the states of Malaya. Previously, TNB known as Lembaga Letrik Negara (LLN) or National Electricity Board (NEB) that supplies the whole peninsular with electricity strategically replaces the Perak River Hydro Electric Power Company (PRHEP). NEB committed to long term programme of growth and expansion backed by plan carefully
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In TNB, system thinking defined as how TNB develop and manage their thinking to solve the problem of electricity to give more efficiency in electricity utility through distribution system, customer services centre and call management centre & administration throughout peninsular Malaysia and Sabah.
Personal mastery refer motivated and committed employee with high level of job involvement considered as to be essential assets for any organization. The motivated employee will create positive environment to develop the competition in TNB in order to increase the productivity among employee. For an example, through University Tenaga Nasional (UNITEN), this university established to offered academic programmes in engineering and business management at undergraduate and graduate levels in order to increase the employee motivation to make employee actively especially in term of decision making and participation in do the
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