Total Quality Management: A Contingency Perspective
The Hong Kong Polytechnic University
Department of Logistics and Maritime Studies 2013-2014 Semester One
LGT5107 Total Quality Management
Essay Writing
Topic: The effectiveness of total quality management: A contingency perspective
Instructor: Dr. Wai Man Wanthy LEUNG
Student Name: Mr. Tang Lok Por
Student No: 13004145G Introduction
Nowadays, people are interested in studying the relationship between Total quality management (TQM) and Contingency theory. Briefly, Total quality management (TQM) is a business management strategy to control the quality of product and process by standardization and technical quality control. On the other hand, Contingency theory is one of behavioral theory which believes there is no one best way to manage
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Any decisions and systems of company must be fit to the environments including the internal and external circumstances. Successful leaders of Contingency approach should effectively apply their unique and different styles of leadership to lead the organization to overcome various organizational circumstances.
Total quality management
Total quality management (TQM) is a business management strategy aimed to increase the awareness of quality of process and products in an organization by building a organizational-wide climate and norm for continuously quality improvement to deliver high quality products and services to customers. While there is no unification of TQM approach, many perspectives to view TQM were published in the world. Generally, the six basic concepts of TQM was agreed namely:
1. Top management support
2. Customer focus
3. Employee involvement
4. Continuous process
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Result and Conclusion
Without Contingency perspective, TQM is only technical approach to control quality of process and product but ignore the "human side of TQM" and business environment. Therefore, Contingency perspective contribute that TQM is likely to be more effective to assist the management of corporations to lead the organizations with their own unique style, strategy and plans for corporate development and survival in the business world.
To conclude, Total quality management (TQM) is a business management strategy aimed to increase the awareness of quality of process and products in an organization. To effectively and successfully carry out TQM in corporations, Contingency perspective is one of the indispensable philosophy for the management to manage an organization, to lead a corporation, or to design plans for a company to overcome various organizational
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