Total Quality Management Case Study
1. Abstract
This study aimed to measure the impact of organizational performance on patient satisfaction in the hospital. To verify the aim of this study a random sample of inpatients was chosen. The sample consisted of 150 inpatients from a population of 700 inpatients from wade el Neel hospital. to fix the impact of organizational performance on patient satisfaction in the hospital the researcher used a special measure called questionnaire and it is an enumeration of a research or survey questions asked for the customer / patient, and designed to summarize specific information. The result revealed that:
- There is a significant relationship between the organizational performance and patient satisfaction.
- There is an impact on the organization
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Generally, total quality management means statistical process control (SPC) or quality management systems, for others sharing of employees and involvement of the departments. More newly, in some institution, it has been replaced by the terms business privilege, six sigma ' '. Oakland.
The main definition of total quality management ' ' total quality management is a directional path of continued success through customer gratification. In a total quality management, stress, all members of an organization participate in improving processes, products, services, and the attitude and behavior in which they work ' '. The methods for applying this path come from the education for the quality leaders.
Total quality management is a management approach focused on quality, based on the sharing of an institution 's employees and aiming at continuity success ISO 8402: (1994). This is achieved through customer gratefully and benefits all members of the institute and community others, total quality management is an approaches for directing an organization in a way which enables it to meet stakeholder needs and expectations efficiently and
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A lot of manifest organizations have far famed the role of TQM in meeting these competitions. The evolution of the concepts and concept of TQM has taken many years of trials and obstacles in many institutions all over the world.
Total Quality management promulgates the notion that assures constant elaboration in an organization. The concept of TQM focus on organizing, compatible and consistent approach involving all employees and everywhere in an organization. It aims at using all people in multifunctional teams to bring about improvements from within the organization. Everyone associated with the organization is fully involved in continuous improvement (including its customers and suppliers if feasible).
Some of the important definitions of TQM:
"Total Quality Management (TQM) is a tactic to benefit, the effectiveness and pliability of all business. It is essentially a step of instituting and involving all institutions, all departments all activity, all single people at all levels, Oakland
“Total Quality Management is a conjunction of socio-technical process for doing the right things (outside the organization), everything right (inside the organization), first time and all the time with economic beneficial take in consideration all stages of
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