Total Quality Management Definition

Definition of Total Quality Management (500-1000 words)

In supply chain management there is a very important component which is quality. Supply chain management which is known as the management of logistic service supplier should always maintain the quality of the supply materials. Total quality management enables the firm to differentiate the product and services and deduct the cost used. It using a philosophy that can stress three principles for achieving a better process performance and also quality. The principles of the total quality management are customer satisfaction, employee involvement, and continuous improvement in performance in order to fulfill customer need. Obviously, the major function of total quality management is to fulfill

Total quality management also known in not realistic which is in philosophy type. It used to be a guideline to improve the basis of advance continuously in an organization. The total quality management set the strategy to achieve the vision of the organization. The second principle of total quality management, involvement of all employees. Every individuals should have their own opinions in order to improve an organization, so all the staff gather to come out with a better way to improve organization. Total quality management implement by maintain the quality of service and product to fulfill customer satisfaction, at the same time it does not break down the flexibility and inventiveness of an organization’s operation system. The total quality management take the responsibility to modify the process of organization improvement. It make sure the continuous improvement of the organization so the organization can use the smallest amount of cost to produce better quality of product so it can achieve customer’s satisfaction. The theory of total quality management make sure that the improvement of the activity and the technology is carry out continuously in order

Anderson, and Richard T. Harrison, year of publication is 2002, the title is total quality management in principles and practices China. It was began at Shanghai in 1985. At the beginning, it provide total quality control training and through examination in quality. In 1986, Chinese government decided to carry out total quality control in large sized. The implementations of total quality control becomes total people management, which is involvement of the all employees, and whole organization control including all process management grades and covering whole management systems. The first “overall”, the involvement of all the employees in the company, including all, for example, quality management and training provide, looking for suggestions about how to improve quality from employees and access the suggestions into the organizations. This is same with total quality management theory which is involvement of employee. In 1991, the product is process to be improve in field engineering and service providing, certification grades were introduced in China. So it form the ‘Management Regulations on Quality Certification’. This was used to balance quality behavior and also distribute, even to push, quality maintenance along staff. The new rules are included: Regulations on Product Quality Certificates and Marks, Enforcement Measures in Management Regulations with Quality Certification, Management Measures on the Product Quality