Tqm Case Study

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TOTAL QUALITY MANAGEMENT
ABSTRACT
In recent years, quality has become an important competitive strategy in the global market. In near future, due to World Trade Organization agreements, globalization and competitiveness, organizations have no choice other than adopting Total Quality Management for their survival. This paper provides problem identification, solving and prevention tools for successful implementation of TQM culture. A case study of service sector implementing TQM is discussed.
Keywords: Total Quality Management, Quality Control, Variation, Process,
1 INTRODUCTION
With demanding customers, increasing competition, changing business condition, globalization and increasing complexity of products & markets that buy these products …show more content…

forty years later Japan’s manufactured products are the envy of the world and are of high quality . Their approach to, management of resources is completely different from traditional approach. TQM, having being established in manufacturing industries has continued to grow and is now pervasive throughout enterprise in the world.

4 TRADITIONAL APPROACH TO QUALITY CONTROL
Quality Control has been an important function in organization producing goods for sale where product specifications are important [ 2]. The approach to quality control usually followed this sequence
1 Produce product with major emphasis on cost & Quality
2 Measure the product after it is produced to determine whether it meet product specification.
3 Ship product meeting specification and reject products not meeting specification In operations where quality is not a concern at the point of sale, the sequence generally skips step numbers two and three in the list above.
Traditional Approach …show more content…

. 7 TOOLS OF TQM

The following are some of the most common TQM tools in use today.

Pie Charts and Bar Graphs
•Used to identify and compare data units as they relate to one issue or the whole, such as budgets,vault space available, extent of fonds, etc.
Histograms
•To illustrate and examine various data element in order to make decisions regarding them.
•Effective when comparing statistical, survey, or questionnaire results.

Figure 2 Histogram
Run Chart
•Follows a process over a specific period of time, such as accrual rates, to track high and low points in its run, and ultimately identify trends, shifts and patterns.

Figure 3 : Example Run Chart

Pareto Charts / Analysis (designed by Vilfredo Pareto)
•Rates issues according to importance and frequency by prioritizing specific problems or causes in a manner that facilitates problem solving.
•Identify groupings of qualitative data, such as most frequent complaint, most commonly purchased preservation aid, etc. in order to measure which have

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