Total Quality Management In The Nissan Motor Company
Quality can be defined as the degree to which a set of inherent properties of a product or service fulfils the stablished requirements.
Total quality management (TQM) has been taken as a systematic and strategy approach in the success of companies. Even mass production, such as the one carried out in industries like Volkswagen group, allows the creation of standardized products the final result can vary in their properties. Project managers and the project team involved in the project have to make sure the performance goals for the cars are met. It is an integrate system which includes all the members involved in the organization in order to improve products, services processes and their own culture.
Quality management can be divided into quality assurance (QA) and quality control (QC). While QA is prevention-driven, manage process in order to make sure activities are on-scope and prevent lack of quality reaches
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The Alliance New Product Quality Procedure (ANPQP) is the internal quality standards that ensure high-quality of their components. Moreover, the multinational set over three hundred criteria from customer’s perspective to ensure the quality of their products. Nissan leaf, as well as other car models from Nissan, are evaluated in quality routine test before it is on sale (quality control). A relevant characteristic from these systems is the high level of flexibility, which allows emphasizing different targets according to the location where they are sold (different quality levels).
Group Renault, the most successful automobile multination in 2017, has certified with the environmental quality management systems ISO 14001 their entire concessionaires and suppliers. The French company applies firmly the PDCA concept to improve continuously their environmental
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