Total Quality Management Principles In Education
TOTAL QUALITY MANAGEMENT PRINCIPLES AND ITS USES IN EDUCATION
Total Quality Management (TQM) – An Introduction:
In late 1950’s, W Edward Deming put forward a philosophy which constituted 14 points based on systemic approach and visionary management technique and focused on reforms in business, medical, industrial and educational areas. This philosophy is known as Total Quality Management (TQM) (Deming, 2000). The Total Quality Management (TQM) philosophy is a broad vision for the nature of organization and the change in organization. Total Quality Management is not only applicable for education but it is also applied for corporations, Service organizations, universities and schools. In education sector, Total Quality Management philosophy is
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There are certain barriers for the application of Total Quality Management (TQM) principles in the education sector. These barriers are described (Schauerman & Peachy, 1994; Chaffee & Sherr, 1992).
• Faculty might resist to student notion as customer or recipient
• Faculty and teachers might also resist the interference in their teaching style and disciplinary expertise.
• There might be significant differences between teacher’s reward and recognition system and total quality management reward and recognition system.
• Total quality management principles may impose a threat to academic freedom
• Costs on trainings associated with total quality management systems might take away from direct classroom support.
Uses of Total Quality Management in
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Total quality management is successfully applied only as a result of careful study, deep understanding and clear determination of each and every principle and its application in required situation. Total quality management philosophy can be proved as a very powerful tool for improvement in educational setting despite the fact that it was formulated keeping in mind the manufacturing and business processes. Application of Deming’s principles will result in more efficient operation and teamwork attitude between faculty and students (Winn & Green, 1998). Principles formulated by W. Edwards Deming are suggested as basis for achievement of excellence in schools. This philosophy is based on assumption that people want to do their best and it is management’s job to let them do the best by improving the system in which they work at constant rate. Teamwork, training, extensive collection of data and analysis of data are basic requirements of total quality management (TQM). One of the most important use of total quality management is that it brings the students, faculty, teachers and management into a decision process (Lee & Lazarus,
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