Total Quality Management Approach

Quality Management

Quality management refers to all activities of overall management functions, especially top management leadership, that determine quality policy objectives and responsibilities for all members of the organization.

Total Quality Management (TQM)

Total quality management is the management approach of an organization, which concentrates on quality based on the participation of its members and aims at long-term success through satisfaction and benefits to all members of the organization and society.

The ASQ glossary defines quality management as “the application of quality management system in managing a process to achieve maximum customer satisfaction at the lowest overall cost to the organization while

On construction projects there are dozens of subcontractors, all of which have specific responsibilities. Superintendents and project managers try to maintain high quality standards but they can't be everywhere at once. Required inspections by cities and counties (as well as other jurisdictions, depending on the project) help to ensure safety and code issues. In addition, a good general contractor or developer will have on staff a QC person, someone who is responsible for going through the building or project, ensuring compliance, and maintaining an on-going list of corrective items that must be accomplished before the contractor who installed it is paid or leaves the job. QC technicians generally keep a very detailed binder, separated by areas/rooms/phases of the project with notes of items that must be either verified or corrected, with sign-off as each is accomplished. This binder becomes part of the project record and is an important element to completing the project on time and with expected quality

j) Training Policies

Looking into the general training policy, the ISO 9001 registered companies have more concern on the training of their employees than the nonregistered ones. They not only pay for the course fees, but also allow them to receive training during working hours. For non-registered companies, the company may reimburse the course fees but employees have to attend training sessions outside of working hours. Moreover, regular training programmes on technical and computer knowledge were commonly provided in many companies. The most popular training programme organized by ISO 9001 registered companies was Quality Knowledge.

k) Lack of co-ordination among departments

Coordination is very important for project successful. Because co-ordination between the departments is failed that may leads to wrong execution or may affect the sequence of work. For example consider the MEP (Mechanical Electrical Plumbing) department not properly co-ordinate with execution team, now execution team done the plastering work before plumbing works are not done due to lack of coordination. Here definitely rework required so automatically quality is