A contemporary explanation of hospitality refers to the relationship process between a customer and a host. But the term of hospitality industry is referring to the companies or organizations that provide or offering food, accommodation and so on to the people who are away from home (Mackenzie, 2009). In others words, it also can be defined as the sector that includes all business that provides food, beverages and accommodation service to the customers. This includes such as bars and club, restaurants, hotel, pubs, contract catering and hospitality services (Rook, 2011). Others than that, the hospitality service industry also providers such as travel, health care, retail, business, executive dining and corporate hospitality, education, events like weddings and parties, concerts and so on.
2.Target Markets Hotel targets many markets and can be classified according to the markets they attempt to attract their guests. Common type of markets include business, airport, suites, residential, resort , timeshare , casino , convention and conference hotels . • Business Hotels: - These hotels are the largest group of hotel types and they primarily cater to business travellers and usually located in downtown or business districts . Although Business hotels primarily serves business travellers , many tour groups, individual tourists and small conference groups find these hotels attractive. Guest amenities at business hotels may include complimentary newspapers, morning coffee, free local telephone calls , Break fast etc.
4.0 CHALLENGES OF HOSPITALITY SERVICE INDUSTRY There are some challenges that facing in the hospitality service industry for globalization. This is challenges being of motivator to the hospitality industry to compete in the market. It is also most important to the hospitality industry to increase and develop of this sector. But, it will be problem to the hospitality service industry. The challenges that facing in the hospitality service industry will be discuss as below; 4.1 Human Resources Human resources are an area which grew in interest.
The relationship between Hospitality and Tourism, Tourism and hospitality help each other, the hospitality industry offer services like accommodation, transportation, food and beverage, recreation and leisure. Tourism is the activity by the tourists where they engage in travelling to destinations where they want to experience recreational and leisure activities and most of the time avails of accommodation, food and beverage. The hospitality industry is the supplier of the services for tourism. The meaning of hospitality is providing a safe and enjoyable environment for patrons. The inter-relationship between Hospitality and Tourism industry is
India has been well known for its hospitality since ancient time. India is a centre of attraction due to its rich historic heritage, cultural diversity, natural resources and geographical advantage. 3.20.1 Nature of hospitality industry There is no single definition to explain the term of hospitality. Various researchers explained it in their own way. It can be said that it is the act of kindness in welcoming and looking after the basic needs of customers mainly in relation to food, drink and accommodation.
The restaurant industry depends on majorly two types of cuisines in any country/locality. The first type is the local cuisine, which is the indigenous cuisine of the land. Secondly, the restaurants can be serving global cuisine, which is popular across the world. To categorize as per the size and ambience of the establishment, we would have the following categories: • Local Fast Food: These are the types of restaurants which serve the local speciality. In most cases, they are small establishments, running for long periods locally, serving easy to eat, fast to consume food items.
Potential Trends and Developments in Hospitality Industry The hospitality industry is part of a huge group of companies known as travel and tourism industry, which provides the necessary or desirable goods and services to travelers. As population and globalization is increasing the more hospitality industry is growing bigger. Now everybody short in time so trends are changing accordingly. Every organisation is trying to:- Shortening of booking times Decrease of the customers’ average stay
CHAPTER 1 The Problem and Its Background Introduction The hospitality industry is now growing so fast. It is composed of various organizations including hotels, resorts, food service, restaurants, fast food, bars, coffee shops and clubs. Hotels are regarded as the leader of all hospitality industry lodging establishments. Hotel is a place that has rooms in which people can stay especially when they are travelling: a place that provides food, lodging, and other services for paying guests, (Merriam-Webster). A major product of the hotels are their rooms which is a part of the rooms division together with front office department.
The characteristics of the hospitality industry are extremely dynamic and differ from other industries. In the United States and many other parts of the world, the predominant industry is transitioning from manufacturing to service. The hospitality industry is growing—the U.S. Bureau of Labor Statistics expects the hospitality industry to add 17% in wage and salary employment, compared to the 14% for all other industries combined. The nature of the hospitality industry makes it very labor intensive. Additionally, the hospitality industry has extremely high employee turnover rates.