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Tourism Career Skills

1034 Words5 Pages

The purpose of this essay is to identify skills required, for a graduate career, in the tourism industry and then to focus on those, which seems to be significant. Cameron (2007, p. 12) and Roberts (2006, p. 9) points out that world of the tourism industry is constantly exposed to change and it is difficult to predict what will employers search in graduates throughout the following few years. The author of this essay is going to discuss the key skills that are required from graduates in the modern world of tourism industry based on contemporary surveys and researches. Quality Assurance Agency (QAA) is an independent body entrusted with monitoring standards and quality in UK higher education. Their researches have specified a set of core aptitudes …show more content…

The ability to communicate with people is particularly important feature in tourism management, because as Mullins (2001) claims hospitality and tourism industry is much a ‘people-industry’ and those who have the absence of communication skills will face with difficulties to advanсe in this area. Moreover according to Ellis (2004, p. 24-25) success lies in ability to effectively communicate with different people inside and outside of the organisation. At the same time how to verify that the interlocutor understood you accurately? So as to make sure that the given information was understood correctly it is worth considering the fact that not only our words contain information. Body language and the intonation that is used during communication also contain information. As stated by Ellis (2004, p. 24-25) communicating involves three major elements: verbal, vocal and visual. Verbal element answers for the words that we pick. Vocal element is responsible for the way they are said, for example tone or volume of voice. Visual element consist of facial expressions, gesturing and body language. If graduate is able to use all of them, he is halfway to success. Nevertheless communicating is not just about capability to clearly express opinion. Communication also involves three additional components, such as oral, written and listening. The oral component refers to the content of the message, such as opinion, ideas or point of view. Written communications are required, for instance, to be able to write business reports, e-mails and instruction manuals. Listening skills are also vital as graduates will have to understand the data being transferred to them and actively engaging with the speaker. If graduate can use all these communication instruments it increases his

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