“A consumer as an individual who, through a process of decision-making, obtains goods and services for personal consumption” (Page &Connell, 2014, p.54). In tourism, valuable experience of destination environment could also be acknowledged where tourist turn into a consumer of place or culture. Besides that, he also might be a byer of local products in a certain destination. So, this report represents the tourist’s behavior on vacation. In addition, the questionnaire below helped me to analyze my partner 's holiday desires by taking in consideration her age, nationality, marital status and occupancy (appendix 3).
It helps tourists and local people who wanted to travel with a cheap price. Convenient and easy, you can always check your destination and book a seat. It makes profits for both client and the company when it saves time and money for customers (Economy, 2016). According to blablacar.com, you can also register to be the driver or a passenger. It is becoming a favorite transport of local people when it offers a chance to experience a ride with strangers, also it can promote the tourism industry when tourists can communicate and travel by a special way.
Chon and Olsen (1991) discovered a goodness of fit correlation between tourist expectations about a destination, and tourist satisfaction. Then, after tourists have bought the travel service and products, if the evaluation of their experience of the travel product is better than their expectations, they will be satisfied with their travel experience.Generally, expectation can be defined as performance of establishment, ideal performance or desired performance (Teas, 1994). In terms of the relationship between expectation and satisfaction, expectation can be defined as prior estimations made by customers’ while receiving service (Oliver, 1981). Tourist satisfaction is related to the mental state of the tourist rather than the physical state.Tourists can notice their satisfaction when he or shevisits their favorite destination (Y.Yoon&M.Uysal,2005). Tourist satisfaction refers to the pleasure of the tourist
Hence both the government and the private sectors should function steadily and play the major role because tourism without the two sectors cannot make itself happen. The Global Hospitality Industry Hospitality makes tourism happen The Hospitality Industry is a vast plot which includes all that is needed to keep tourism operating. Making the industries main objective to satisfy tourist customers to its maximum Hospitality and its immense service The hospitality industry takes responsibility for the tourists' stay in the country giving them excellent services to enjoy their stay. Offering lodgings , hotels, transportation , cafes , restaurants etc. Its efforts The Hospitality providers make their efforts to keep tourism functioning by expecting satisfied customers to repeatedly join hands with them.
As there are certain rules and regulations to be followed, keeping in mind the aspects to work legally to become successful. Business can be operated with some level of independence depending upon the nature of the franchised business but in the hotel franchise the owner is independent to a greater extent. The main advantage is at a certain cost you buy the product and services which has been already established and the customer is aware about it which also helps them to spread the hotels brand image and saves more time, expenses to attract more customers. This helps the hotel franchisee buyer the opportunity to get pre sold customers which takes years to build up. Possibility of failure is very low and more chance of being successful as the products and services have already proved their standings.
Travelling to a new place is a wonderful experiences in our life. Travelling seems to be the best choice to relax after a hard-working day, tiring day or regular life. According to the Oxford Dictionary, the definition of the word “travel” is making a journey, typically of the same length. Besides that, travelling is a very pleasant and enjoyable thing. Some people like to travel with companions and other people would prefer to travel alone.
In marketing perspective, satisfaction is the attitude consequence from the comparison of the expectation of performance and the perceived performance of the service experience (Vargo & Lusch, 2012). Considering tourists as a customer, customer satisfaction is primarily referred to as a function of pre-travel expectations and post-travel experiences. Further, Gill, Byslma and Ouschan (2007) and Tsiotsou, R.H & Goldsmith, R.E. (2012) explored that perceived value may be a better predictor of behavioral intentions than either satisfaction or quality. Value refers to the mental estimate that consumers make of the travel product, where perceptions of value are drawn from a personal cost/benefit assessment (Mason, 2016).
Value is what they are looking for. This is where you, the as a travel consultant, can offer a noticeable difference. By properly qualifying your customers upfront, you can recommend relevant offerings and also provide cost saving strategies. Nobody wants to pay more than necessary. If the customer has a bad travel experience, you will never hear from them how much money they
The image of a place is also an important asset (Ryan & Gu, 2008). Ryan and Gu (2008) emphasize that the image itself is the beginning point of tourist’s expectation, which is eventually a determinant of tourist behaviors. In addition, the authors explained that destination image exerts two important roles for both suppliers and tourists. The first role involves informing the supply systems of what to promote, how to promote, who to promote to and, for the actual product that is purchased, how to design that product. The second role involves informing the tourist as to what to purchase, to what extent that purchase is consistent with needs and self-image, and how to behave and consume (p. 399).
Travelling is no strange for many people where it involving a person to go to places away from where they are live for various purposes. Tourism by definition comprises the activities of persons travelling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes (United Nations, 2010). The tourism industry is emerging as it necessary to fulfill the needs of tourist in terms of transportation, accommodation, foods and place of interest. The world is moving fast and everything become easier where information can be found on fingertips. Same goes to tourism service provider, the travel packages can be browse and booked online.