Online Service quality provides distinct satisfaction to customers. Positive online word of mouth from previous visitors can be an inspirational experience and has an impact on potential customers (Chen, et al.,2014) wishing to visit the same destination. Tourists’ satisfaction through the use of e-services bring about profits and market shares. It is important to measure and evaluate customer values accurately through the utilization of e-service quality. The studies of (Law, R., Qi, S., & Buhalis, D.2010; Zhang,L., 2015) revealed that both tourists and tourism organization harbor the same idea that the internet is a platform for buying and selling of tourism products that stimulates promotion to target audience.
Chon and Olsen (1991) discovered a goodness of fit correlation between tourist expectations about a destination, and tourist satisfaction. Then, after tourists have bought the travel service and products, if the evaluation of their experience of the travel product is better than their expectations, they will be satisfied with their travel experience.Generally, expectation can be defined as performance of establishment, ideal performance or desired performance (Teas, 1994). In terms of the relationship between expectation and satisfaction, expectation can be defined as prior estimations made by customers’ while receiving service (Oliver, 1981). Tourist satisfaction is related to the mental state of the tourist rather than the physical state.Tourists can notice their satisfaction when he or shevisits their favorite destination (Y.Yoon&M.Uysal,2005). Tourist satisfaction refers to the pleasure of the tourist aftervisiting any particular tourist destination.
A : My name is Mrs. Faliza Ghazali and I started this because I love traveling and for this reason I also go to this resort. I go to this resort for families and people can come to Pulau Perhentian for holidays like me who like to vacation. Q: What does the name of your company and what is your website name? A: Our company name are Bubu Resort Pulau Perhentian and our website name are http://www.buburesort.com/ Q : Why do you think that reservation system will help your business? A : Reservation system will help us on how to ensure that there is still room empty or not.
(2011, p. 19) reviewed the constructs that have been used in research on residents’ perception and attitudes towards tourism development. They also indicated that there are positive linkages among personal benefits from tourism development, perceived positive impacts of tourism (about economic, socio/cultural and environmental impacts), satisfaction with the community, and attitude towards additional tourism development (Ko and Stewart, 2002, p.
friends they have to discuss all the details and the planning on the trip, the cost of living in the country of destination, the price of transportation and choose the best quality of accommodation. In the other side of coin, there are many time as they said, who prefer traveling with their family. When they choose to go as a family, they talk about thoughts and hobbies. Significant excursions are those where every individual from the family gets the opportunity to experience something they cherish. In the end of this questionnaire, the last question was about how many different and alternative kind of trip there are.
While in the context of tourism, the pull factor is something that the places have or the uniqueness of that places which pull people to go there. Crompton (1979), who find the push and pull factors itself, said that push motivation that will lead people to travel are they want to escape from daily routine, rest and relaxation, prestige, health and fitness, social communication and interaction and also family bonding as well as for excitement. Surely, people also went to the particular place not just to relax or experience that place, but they also went there to spend their time together with their family and also friends. Research by Kassean and Gassita (2013), applied the push and pull factors of tourists who visit Mauritius and they do their repeat visit. When they go the place that can make them satisfy either with the services or products itself, sure they will make a repeat visit.
Then we have the individual mass tourist, this tourist is almost the same as the first one, but this tourist will be more flexible and will change the package because they have a personal choice (Cooper, 1993). This type of tourist may go to a bungalow park or camping, this are planned in advance but once they get there they want to do their own thing. Third we have the explorer, this tourist will organise their trip alone and will go out of his/her comfort zone, but will also go back in it when things get rough (Cooper, 1993). The destination they will
The program’s activities can be organized independently (informally) or affiliated (formally) Benefits of educational tourism Travel changes lives. It encourages independence and opens your eyes to new perspectives on life. Participants return home more curious about the world around them and more aware of themselves. Make a stronger connection. Explore amazing new places together.
2.1 Introduction This chapter discusses about the literature review of the important factors that influence the support of local communities towards tourism development. This chapter consist few sections which are local communities support to the tourism development, local communities’ attitude and support to the tourism development, socio-demographic, Social Exchange Theory and followed by the conceptual framework of this research. 2.2 Local Communities Support to the Tourism Development Local community is a group of people who have the same thing that surround by themselves and can consists with business operators, public agency staff and residents which their interest may be include the share of resources and information or either benefits
1. Introduction Tourism destinations are seen as places, like continent, country, city, village, region, province etc., which are attract visitors for a temporary stay where several companies and/or establishments provide services directly or indirectly to offer entertainment and relaxation. Organizations which are responsible for management and marketing of these destinations defined as Destination Management Organizations (DMOs). To response, increasing international competition and costumer changing expectations depends on developing methods to enhance their performance, continuously renew their tourism products, and update their management strategies. Therefore, authorities of many tourism destinations, notice the management based on