Toyota Total Quality Management Case Study
Introduction
The paper attempts to provide the Total Quality Management (TQM) concepts and frameworks applied at Toyota Motor Corporation. The paper attempts to provide the background of the company along with a brief introduction about the TQM concepts and the purpose it serves in the success of the company. Furthermore, the paper highlights TQM practices and frameworks which are being implemented in the chosen organization and the barriers faced by the company in achieving TQM principles. Lastly, the paper describes the influence of TQM in the success or failure of the company.
Company Background
Toyota Motor Corporation is a Japanese automotive company and is ranked amongst the top fifteen companies around the world in terms of revenues
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However, the company introduced the concept of ‘Kaizen’ which refers to as continuous improvement; it was implemented in the year 1961 to manage the business operations efficiently. TMC implemented the TQM concepts in its Toyota Production System (TPS) in order to fully embed the culture of quality control in its company. Therefore, few of the TQM practices and frameworks which have been implemented in TPS are described below (Mangan, Lalwani, & Butcher, …show more content…
It allows the worker to call for help through a signal which turns on the light and sounds so that the attention of the team leader could be adhered. It reduces the time for aiding for help as the problem is resolved within minutes because of the arrival of the team leader. The Jidoka system highlights the problem due to which the production system of the company comes to an abrupt halt and allows the worker to resolve the problems first. The root causes of the problem and defects are easily resolved because the workers become aware at the right time of the problem in the production system which also eliminates the need for a machine operator that watches the machine all day long (Lean Enterprise Institute, 2015).
The concept of Jidoka was introduced by Sakichi Toyoda in 1900’s which refers to as automation through the help of human intelligence which creates value in the production system. Jidoka provides a way to distinguish between the good parts of the production system with the bad parts which are monitored by a machine operator. Moreover, this also provides an operator to look after multiple machines at a single time, hence, increasing the best utilization of resources (Lean Enterprise Institute,
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