Tqm Case Study
How a TQM approach can benefit an organization
Firstly what is TQM and what does it stand for.
Total Quality Management these three simple words are effective in describing exactly what TQM stands for ‘having total Quality management within your business or organization. In this essay I will describe how TQM can benefit an organization. For an organization to be successful it must be providing a high quality product/service which your customer wants to go back and purchase over and over again. If the product or service your organization is trying to sell is not consistently of the right quality or considered poor, consumers nowadays may buy it once but they more than likely will not repeat this mistake of purchasing from this supplier, therefore
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Therefore by conducting customer surveys, and gathering information by means of focus groups and carrying out customer interviews in order to stay in tune with what customers want is a another great benefit of a TQM approach as you are one step ahead you now know what your customer wants and expectations are. Therefore going forward you will be able to deliver what is needed and stay in …show more content…
There are many benefits can be seen in terms of cost saving for example elimination of waste, reject materials and reworks, reduced warranty and customer support costs, elimination of unneeded steps and wasted expenditure and costs, these benefits there free up management to work on increasing production, new product ranges and improvement of the existing product lines.
The use of Quality tools
1. Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for an effect or problem and sorts ideas into useful categories see Figure 1.
2. Control charts: Graphs used to study how a process changes over time.
3. Histogram: The most commonly used graph for showing frequency distributions, or how often each different value in a set of data occurs.
4. Pareto chart: Shows on a bar graph which factors are more significant.
5. Scatter diagram: Graphs pairs of numerical data, one variable on each axis, to look for
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