Tqm In Total Quality Management

1.0 Introduction

Total Quality Management or TQM is a management strategy to embed awareness of quality in all organizational processes. The philosophy of TQM goes back to the 1940 's when Dr. Deming started his quality endeavours in Japan and has steadily become more popular since the early 1980s. Then fore, The Japanese became so proficient at quality management that their success was a catalyst for Western companies to adopt the philosophy and practices.

TQM is an approach for continuously improving the quality of goods and services delivered through the participation of all levels and functions of the organization. TQM aims to do things right the first time, rather fix problems after they emerge or fester. It is a combination of quality

• Manage Facts :

Systematic collection of data at every point of a problem-solving cycle should enable the determination of high-priority problems, tracking their causes, and choosing and analysing the impact of solutions.

• Methodology and Tools :

Appropriate methodology and tools ensure that non-conformances are identified, measured and responded to consistently.

• Organization Culture :

An organization’s culture should aim at developing employees’ ability to work together to improve quality.

• Training :

Employees should receive regular training on the methods and concepts of quality.

• Variability Analyzation :

Variances in processes or outcomes are primary causes of quality problems in the TQM view. When variances are in unacceptable ranges, however, causes need to be identified. Identifying the root causes of unwanted variability un products or services should enable employees to make improvement leading to better quality.

• Work Processes Focus :

Quality of products and services ultimately depends on the processes that produce them. Thus, a need for processes should be given to employees so that can make improvements in them.

2.2 Eight Major Principles of total quality management

1. Customer

2. The role of leadership

Total quality management is the role of leadership. Leaders establish unity of purpose and direction of the organization. They should create and maintain for employees to participate fully in the internal environment to achieve organizational goals are inseparable from each well-known enterprises excellent leader. The leader is able to pay attention to quality management is an important part of quality management in the enterprise can smooth implementation.

As the world 's leading electronic products company (Apple), which is currently the world 's computer market share of 7.96%, is the world 's most popular computers, PDAs and mobile phones products. They unique corporate culture to attract the attention of many young people worldwide, not only their product, but their enterprise content to attract the attention of people around the world. Apple 's corporate culture is inseparable from its founder Steve Jobs (Steve Paul Jobs) Steve Jobs, in his own unique way of doing things a leader in apple growing, For the apple to create a unique atmosphere for