Training And Development Advantages And Disadvantages
Introduction TNT is a transportation company founded in 1946 by Ken Thomas in Australia, after the Second World War; TNT went Dutch in 1992 following rapid international expansion. In less than 50 years, the company grew into a global enterprise, even operating its own fleet of aircraft. Much of the growth came from take-over and interests acquired in other companies. Their history is noteworthy for decisive acquisitions and a drive for excellence both in the business side and in their customer service. Customer Service “Excellent customer service is the process by which the organization delivers its products or services in a way that allows the customer to access them in the most efficient, cost effective, fair, and satisfying manner.” But to the TNT Company the customer service goes beyond what is written in the text books, as the company recognizes that increasing the customer expectations makes them invent ways to address these expectations, and to TNT the customer service is not only delivering the services to the customer, it depends on how these services are carried out to the customers, and hence in TNT the customer service is “a series of activities designed to deliver customer satisfaction”. Training & Development Training is a process by which the company’s human resources gain knowledge and develop skills through written instruction and practical work that ultimately results in improved company performance as whole. There is a subtle difference between
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1669 Words | 7 PagesTheir employees are given the opportunity to work in a nurturing and thriving environment. The leaders of CarMax have put their words into actions for their employees to benefit from. Their efforts have earned respect from the employees as seen in feedback from employees on their website. The employee development and training initiatives are one of the biggest impacts they can have on their employees. “Training and development play a vital role in the effectiveness of an organization” (Falola, Osibanjo, & Ojo 2014).
Tesco Training Case Study
1007 Words | 5 PagesTRAINING: DEVELOPMENT: Training is the acquisition of knowledge, skills and competencies as a result of teaching. Training is a program organized by the organization to develop knowledge and skills in the employees as per the requirement of the job. Development teaches how to become more productive and effective at work and at the company. Since Tesco aims to expand and diversify, that required the business to select the right people, in the right place, because customers’ needs and wants are different and the culture of each area varies. Tesco need to have flexible employee who are able to adapt the change in order to satisfy the customer.
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