ipl-logo

Transcom's Service Portfolio Analysis

801 Words4 Pages

Service Portfolio
Transcom’s service portfolio is designed to enable the creation of outstanding customer experiences, while also reducing cost and helping to drive growth for our clients.
Our suite of services includes customer care, sales, technical support and credit management services, delivered through our extensive network of contact centers and our work-at-home agent network. Our customer experience specialists engage with your customers in multiple channels, including phone, e-mail, chat and in social media communities. Customer service
Transcom’s service-focused agents deliver service excellence in order to help create competitive differentiation for your business. They are thoroughly trained to support best-in-class product, service …show more content…

Transcom’s customer retention specialists are highly skilled at listening, understanding and resolving more complicated customer issues that could threaten your customer relationships. Our retention training programs focus on teaching agents how to show empathy, diffuse customer anger, and get to the heart of the issue in order to resolve problems quickly and mitigate customer defection.
In today’s socially driven marketplace, unhappy customers’ voices are amplified in social forums. Mishandled complaints can go viral in an instant, with potentially disastrous effects on brand reputation. By resolving critical customer issues, we not only protect your revenue streams. We can also turn potential defectors into …show more content…

Our sales specialists are extensively trained, not only on your clients’ products and services but also on competitors’ offerings. This ensures that they are in the best possible position to convey the value of your products and services, and to secure sales.
Transcom’s in-house training programs, sales incentives, and call guides all support the sales process by making sure that our agents are skilled at uncovering customer needs, identifying the right offerings to fit those needs, and secure customer orders. Cross-selling & upselling
By delivering an outstanding service experience, our agents strengthen customer loyalty and create future sales opportunities (“sales-through-service”). But we also help you to generate new sales directly from your existing customer base, both by increasing sales of the same product and by selling additional products.
Transcom has the capability to support varied and complex products, and to introduce them effectively to customers in day-to-day service

Show More
Related

  • Turnaround Courier Inc Case Study

    839 Words  | 4 Pages

    Summary of the Facts In TurnAround Couriers Inc. v. C.U.P.W. (2012), TurnAround Couriers Inc. is the Applicant, and The Canadian Union of Postal Workers is the Respondent. This case comment refers to a Federal Tribunal’s jurisdictional ability to hear a labour dispute concerning a courier company. TurnAround Couriers Inc. (“TurnAround”) is a Toronto-based “same-day” courier service that was established in 2002 and operated as a for-profit corporation. TurnAround’s primary business transactions included courier delivery by foot, bicycle and subway. Car delivery was also available but was outsourced through a separate company.

    Read More

  • Icd 10 Research Paper

    393 Words  | 2 Pages

    While many in the industry are surprised to see that the nightmare scenario they anticipated has not occurred, some significant issues have emerged. Some of these issues including: long wait times for billers, lack of customer service personnel training, a

    Read More

  • Summary Of Ice To The Eskimos By John Spoelestra

    1139 Words  | 5 Pages

    111). The main reason why this is one of my favorite aspects of this book is that it encourages “reasonable down-selling” (Spoelestra, 1997, p. 112). I think that too often salespeople try to only upsell customers, and that can end in a bad experience for the customer, or not sale for the organization at all. I believe that if all salespeople abide by this rule, then organizations will be more successful, as customers will actually be purchasing something they actually want and will enjoy, which increases the chance that they will be a repeat

    Read More

  • Conflict Management: A Case Study Of Nordstrom's Culture

    907 Words  | 4 Pages

    Being able to encompass all conflict management styles allows them to gain trust from clientele, and subsequently build strong relationships. The disadvantages to these approaches reflect negatively on the company. “Always putting the customer first can backfire on the company in major ways” (Importance of Conflict Management, n.d.). Allowing customer to return items with out proper documentation leaves the company vulnerable to lost of revenue and

    Read More

  • How To Win Friends And Influence People By Dale Carnegie

    859 Words  | 4 Pages

    Being an active listener allows the salesperson to know their customer’s point of view, and attend to the needs and wants of their customer. The third part of the book consists of twelve principles to win people to your way of thinking. A principle in particular that I intend to apply more often in life and in the workplace is being sympathetic with other person’s ideas and desires. Too often I ignore or disregard others opinions or ideas, when I should encourage them and see things from their point of view. According to Carnegie, to be successful in life and in my career, I need to show more respect for others

    Read More

  • Roots Canada's Marketing Strategy

    406 Words  | 2 Pages

    Marketing Strategies:- • The designing department of root Canada makes sure that all products are up to date by travelling, researching and stay in touch with latest cultural and fashion development. • Time to time consultation with retail staff and consumers for the betterment of the product. • Strongly linked with the Canadian heritage and core values. • Testing new products on employees of the company in order to get feedback. • Co-Owners finalize the product before launch it in the market.

    Read More

  • Kohl's Business Analysis

    1620 Words  | 7 Pages

    With instant comparison pricing, free home delivery and the continuing decline and willingness to simply wait in line, reatailors msut embrace technoloy to speed the delivery of information and the point of sale customer experience. Methods such as portable wireless tablet sales by associates, and RFID point of sale tied to consumers credit are being deployed and tested. While these technology infrastructure upgrades are initially costly to implemment, increased customer churn, and quicker sales completions will increase sales revenue potential especially in heavy seasonal shopping segments. (Kohl’s,

    Read More

  • Atha Corporation Executive Summary

    791 Words  | 4 Pages

    Two additional Field Sales Representatives will be hired as we extend our outside sales regions, and one Inside Sales Representative will be hired to round out our in house sales team and help handle the additional work that comes with a larger sales region. One additional Customer Service Representative will be hired to help handle the increase in customer calls due to the influx of new customers, and calls from existing customers. One Marketing and Sales Strategist will be hired to help create, develop, and implement new ideas, and procedures for the sales team as well as for the

    Read More

  • Salespeople: Primary Roles

    810 Words  | 4 Pages

    Salespeople create value for their firms’ customers by advocating and communicating the customers’ needs, desires, concerns, and preferences back to the company and find solutions (Tanner and Raymond, 2010). Also, since the salespeople are experts in regards to their products, they can best advise the customer as to which product is the best fit for them or adapt offerings to fit. In this way, salespeople create value that would not have

    Read More

  • Essay On Causes Of Flood In Malaysia

    991 Words  | 4 Pages

    If this situation lasts, the customer will go looking for another company to do business

    Read More

  • Sports Direct Case Study

    784 Words  | 4 Pages

    Sports Direct Sports Direct was founded by Mike Ashley in 1982. Sports Direct have now expanded and have become not only the UK’s leading sports retailer by revenue and operating profit, but also the owner of a significant number of world famous sport, fashion and lifestyle brands. Sports Direct currently operate 420 sports stores in the UK alone, the majority of which trade under the SPORTSDIRECT.com fascia. The Premium Lifestyle division operates 130 stores in the UK and internationally.

    Read More

  • Branding Strategy: The Marketing Strategy Of Burberry

    980 Words  | 4 Pages

    Burberry, established in 1856 by Thomas Burberry, one of the luxury fashion brands in the world. The first shop opened up in the Haymarket, London, in 1891. Burberry was an independent family-controlled company until 1955, when it was reincorporated. It focusing on beauty, accessories, men, women, kids, all the products offering are strategy in the luxury fashion brand’s marketing mix. HISTORY OF BURBERRY Thomas Burberry, from Basingstoke, Hampshire opened his first store, originally specifying in outdoor clothing.

    Read More

  • Mcdonald's Market Segmentation Strategy

    1725 Words  | 7 Pages

    Salespeople are an effective link between the company and its customers to produce customer value and company profit by representing the company to customers, representing customers to the company, and working closely with marketing. Sales promotion refers to the short- term incentive to encourage purchases or sales of a product or services; customer promotions, trade promotions, and sales force promotion. the major sales promotion tools are samples, coupons, cash refund, price packs, premium, advertising specialist, patronage rewards, point-of-purchase displays, demonstrations, contests, sweepstakes, and games. Direct marketing is a marketing channel without intermediaries. It’s an element of the promotion mix and also the fastest growing form of marketing.

    Read More

  • Advantages Of Marketing Communication Mix

    3247 Words  | 13 Pages

    Advertising Marketers whom need to reach large, geographically dispersed audiences, often with high frequency, use advertising to promote their business. The cost per exposure is low, although the overall costs are high. It builds brand image, and may stimulate short-term sales, but it’s a one-way communication with potential customers. Personal Selling Personal selling is very effective in building customer relations and helping the customer move from the knowledge and awareness stage to conviction and action.

    Read More

  • Marketing Strategy Of Chanel

    1438 Words  | 6 Pages

    For any product, marketing is the key to increasing sales resulting

    Read More

More about Transcom's Service Portfolio Analysis

Open Document