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Emotional Intelligence And Transformational Leadership Essay

889 Words4 Pages

Hospitality organizations and travel companies need leaders who are not only emotionally intelligent but who also have an ability to realize and understand the values of their followers that are beneficial both to the service climate and the followers themselves. This study examines the predictive relationship between emotional intelligence and transformational leadership style in hotels and travel companies, investigates how the dimensions of emotional intelligence are associated with supervisor’s transformational leadership, assesses if there is any differences in the relationship between emotional intelligence and transformational leadership style in respect to business type. Data were collected from 234 managers (using the Emotional Quotient Inventory questionnaire (EQ_i) and 468 employees (using the Multifactor Leadership Questionnaire (MLQ) of 27 hotels and 32 travel companies. The results of this study indicate that emotional intelligence is positively related to transformational leadership (p < 0.05). Moreover, a significant predictive relationship (p < 0.05) was found between emotional intelligence and transformational leadership style with a variability of 56.8%. Also, the results revealed that the predictive power of …show more content…

According to Cherniss (2001) the term EI refers to the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotions in him/her self and others. In other words, EI is one’s ability to be aware of one’s own feelings, be aware of others’ feelings, to differentiate among them, and to utilize the information to guide one’s thinking and behaviour (Salovey and Mayer, 1994). From this definition it is observed that definition consists of three levels of abilities: evaluation and expression of emotion, regulation of emotion; using emotions in

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