Travel And Cabin Industry: A Case Study: Silkair

1. Introduction

SilkAir’s heritage begin in the mid of 1970s, as one of Asia-Pacific’s main geographical carriers. In the year 1975, Tradewinds Pte Ltd was established and acts as the travel and tours branch for Singapore Airlines. The company was then renamed to SilkAir on 1st April 1992. SilkAir has sets an excellent prominence on offering thoughtful, warm and relaxing service to their passengers. The carrier’s geographical style is presented through their food and cabin crew, they also assure that the passenger’s experience of the destination they are heading to starts once they step into the plane. The company has set a clear mission statement to deliver safe, valid and inexpensive air travel services of the top standard. They are also

Job design formulation for two positions

2.1 Job description (J.D)

Cabin crew

Location

Summary

Duties

 Mostly in commercial airports

 As a cabin crew, you are appointed to verify the safety and comfort of travelers on board an airplane. You are responsible to offer an outstanding customer service to traveler whilst assuring their relaxation and protection during the aviation. The aim of the cabin crew is to make sure the travelers have an enjoyable airborne experience and also to cater foods and drinks plus vends duty-free products plus gifts. Cabin crew is possible to labor on short or long-haul flights.

 Presenting in a pre-departure meetings

 Perform pre-departure duties (verifying the emergency equipments plus safety checks, making sure the plane is spotless and neat, making sure the data inside the seat pockets is the latest and that the

Working condition

Possible hazards supplies such as foods, drinks, gifts and duty-free products are sufficient)

 Greet and guide travelers to their seats according to the seat number

 Notify travelers about the safety system of the plane plus making sure the hand luggage are safely kept away

 Examine every seat belts and pathway are safe before the

You will have to improve your rank and solidity all the time in order to achieve exceptional award. Pilots own enormous number of duties, they must also able to make risky decisions during dangerous situation

 Perform pre-departure checking of the plane systems and ensure the insurance certificate for the plane is the latest

 Obtaining data about the weather, journey, travelers and plane to reckon the quantity of gasoline is needed

 Cooperate with controllers, engineers, dispatchers and cabin crew

 Conferencing cabin crew, obey air-traffic control commands plus keeping travelers notify about the progression

 Observing in-flight information and making changes to tackle with the changes of weather

 Observing plane states and travelers requirements

Working condition

Possible hazards  Respond rapidly and make essential decisions in any changing condition

 Updating the plane logbook and writing flight statement after arrival, emphasizing whichever matters with the plane and or the journey

 Improper work arrangement and unsociable