Travel Agency Analysis
TASK 5
Analysis of a Travel Agency and Tour Guiding Operations
Planning your own holiday can be stressful, complicated and time consuming therefore travel agents can take control of planning your holiday according to what you want and need and also according to the budget you set as customer . Travel agents are an important source of distribution in the tourism industry because they work directly with the public and target markets.
Travel agents are an outlet where you can buy holidays and other tourism travel related needs . The simplicity of having travel agents has made traveling much more easily . They help customers choose, arrange and plan their ideal holiday.
According to Leandri Jonker (Travel Agent at Mad Bookings Travel Agency, White
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As traveler you guarantee that you are authorized to make purchases in regards to third party terms and conditions. It is a tourist’s responsibility to make sure that all of their details written on all travel documents are correct and up to date. It is the customer’s responsibility to provide correct and valid information.
Travel agents cannot be held responsible for products and services which are/ are not provided by any third party supplier. In such case the consumer should hold the third party supplier responsible. They should have to deal with them to resolve the issue.
Customers will be liable for all legal fees when the company has to appoint a lawyer to defend their rights in court .
Transport
South Africa has a variety of good quality, upmarket transportation systems. Because of South Africa’s well established national routes which are extensive and has a well maintained network which are connected to all major cities most international tourists’ uses private bus companies like :
• Greyhound
• Citiliner
• Translux
• City to City
• Intercape
• SA
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Compassline Africa is an upmarket bus company where you can enjoy your own personalize and tailor-made tours in very luxurious Mercedes busses .
Air transport is becoming more popular these days as airports exists at all major attractions/destinations and are still being developed. Having airports in all the big cities makes it a lot more convenient for tourists to visit more places.
International airports in South Africa (pers. comm.):
• Cape Town International Airport
• King Shaka International Airport
• Laseria International Airport
• Oliver Tambo International Airport
• Kruger Mpumalanga International Airport
• Polokwane International Airport
South Africa also have a few up market railway systems which are very popular and also stops in most capital cities. These popular trains are known as :
• Premier Classe
• Blue Train
• Rovos Rail
Tours & Travel geography
South Africa has a diversity of destinations, attractions and sceneries which attracts all types of tourists from nature and wild life lovers to sport, business, historical and cultural interested tourists. There are a lot of different tours operating in South Africa like wine land tours, cultural, wild life, boat cruises, golf, bird watching, historical, fishing and culinary tours. South Africa deservers it’s title as “A world in one country”
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