Essay On Laboratory Testing

Introduction
Quality of laboratory service is very important to satisfy the needs and expectations of the customer. Turnaround time (TAT) is one of the most noticeable signs of laboratory service often used as an indicator for good laboratory performance. Lately there have been complaints on delayed turnaround time of results produced by genomic testing laboratory. Delays in TAT lead to complaints from users regarding poor service and consume much time (Hawkins, R, C 2007). Appropriate assessment and improvement must be considered to improve the laboratory quality as well as patience satisfaction. As the manager of genomic testing laboratory, I used Shewhart Cycle to address and handle the problem. It is also known as PDCA cycle (plan–do–check–act

Hypothesis to predict the expected outcome was carried out using brainstorming method. Moreover, improvement on the registration, payment methods and result collection is important, as this action will eliminate unnecessary variables that has potential to affect the quality of laboratory. Small-scale tests can be done for some improvements such as by providing training to person that handles that work and who does the test. This will ensure the person will be more knowledgeable and have a higher efficiency in performing the task. Feedbacks from customers or patients also will be able to help in some improvements and we will know on which aspects of the problem to give be focused (Ramchandiran,

Furthermore, it is a structuralized process where many parameters need to be considered to achieve high efficiency and good quality of services with lower resources wastage in a laboratory. Brainstorming and feedbacks that been discussed earlier are also known to be good improvement tools. Brainstorming designed to generate creative ideas in a short period of time. This technique encourages participation of people and generate free flowing ideas which will be helpful to make changes effectively in a short period of