Hospitality Employee Turnover
CHAPTER 1 – Introduction
1.1 Introduction of the research proposal The hospitality industry is a human-capital oriented industry which means people element is crucial to product and service delivery in this industry. However, hospitality management faces a great deal of employee turnover issues (Bares, 2011), especially for generation Y (Gen Y) employees. There are some aspects affect the number of labor turnover rates, such as poor working conditions of hospitality industry and lack of opportunity for career development (Moss, 1969). It makes human resource department struggle a lot to figure out the way to minimize employee turnover rate because recruiting, selection, and training process for new employee to replace an employee resigns is
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Hinkin and Tracey (2000) state hotel industry is identified for its long working hours, receive a lot of pressure from guests ' complaints, colleagues, supervisors, the expectation of work itself, and inflexible working schedules. Furthermore, employees who work for housekeeping and food and beverage departments, they have to put more attention during their work because it involves a high risk of accidents. The majority of housekeepers and waiters said if their knees and waist are always pain. This is because most of the time waiters need to lift heavy items and housekeepers have to squat down for a long time while they need to clean up bathroom or change bed linen. At the same time, the majority of employees tend to stress because labor shortage issue in hotel industry increase their workload. This issue requires them to learn more, enlarge their daily job duties, and they have to multitasking to replace the resign employee workload. However, the payment that they receive is low if compared with other industries, also lack of career development for waiters or …show more content…
According to Dhevabanchachai and Muangasame (2013), there are 3 types of generation in hotel industry recently include Baby Boomers (between 1946 and 1964), Gen X (born between 1965 and 1977), and Gen Y (born after 1977). The demand of Gen Y recruitment for operational position is increased rapidly because most of the baby boomer is at retirement stage and the majority of Gen X is at seniority position in hotel industry.
2.3 The traits of Generation
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