Unit 387: Year End Statement Disputes

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CIT 387 – Year End Statement Disputes If the customer remits a dispute regarding their Year End Statement that was issued, CIT 387 is opened for review and response. This CIT is utilized for 1098 and 1099 written disputes. If a verbal task is opened under this QWR, the task should be deleted and reassigned to CIT 212 for verbal requests. 1098 Disputes Customers may write in disputing any piece of information displayed on the Mortgage Interest Statement (1098). This can include the name, social security number, interest reported, points paid, refund of overpaid interest, and the PMI amounts listed. On our initial Year End Statements, account activity is shown as reference. If any of those items are being disputed, a 1098 correction is not necessary.

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