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Unit 4 Case Study Cheddar's

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Cheddar’s has their awesome service that they could count on to bring them more costumers. The servers of Cheddar’s are always complemented with good behaviors. I have a friend that works as a host at cheddar’s and it is really important for her to greet anyone who comes to the restaurant. People always feel like they’re at home when they enter the restaurant with a bright smile. Also, if the restaurant isn’t busy the customers are seated right away and given their menus. If guests have to wait the servers offers them something called the “lobby comfort,” which means giving appetizers out to guests to kill time. Another server gives out drinks with the appetizers. All these free give outs make costumers pleased even if they were waiting for

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