Airline Incident Case Study

A video spread widely in late Sunday 9th of April about a passenger being dragged out of a united airline’s flight with a blooded face, this accident cause a lot of angry crowds protesting from these news, the airline’s management response increased the anger among the upset crowd, this incident must been solved in a better way to gain the customers again, forcing passengers to leave the plane was a bad decision the airport employees applied, with this behavior a man got harmed physically, this incident affected the reputation of the airline, and causing a fell down in the stocks, the best way to avoid this accident is by organizing the system and knowing that would be a four more passenger the airline missed calculating, as an intensive the airline must cover the harm caused to the passenger.

United airlines tragedy started when the security guys dragged a man out of one of their planes with a blooded face and screaming people around trying to help him. Dr David Dao who was dragged out of a regular flight was harmed physically, after realizing four of the airline employees must travel on this plane to Louisville Before taking another flight, this plane became overbooked. what started all of that was the employees in the check lines who checked the passengers passports and while boarding, the passengers were asked to volunteer and leave the plane with an incentive offer a traveling vouchers for 400$ after no one volunteered, then they raised the amount to 800 and still no volunteers, so the employees got a computer to select the names randomly. the

and also what helped the case to go viral is the videos the other passengers leaked and shared on social media and internet, these videos extended widely in a lot of news websites reaching millions of people and united airline’s