Information Technology And Tourism Essay

be easily done with basic knowledge about the use of the internet. Visitors can use information technology to obtain valuable information about desired tourist destinations. Information technology and tourism are inescapably influenced in tourism business processes by the present technological revolution (Banyai, M. and Havitz, M.E., 2013) Because information is the most important source of the travel industry, effective use of information technology as a tool manage the internet are the central points for obtaining valuable information about tourism destinations (Dimitrios Buhalis, 2014;Wang.D., 2014). IT systems are spreading fast among many tourism organizations in every part of the tourism industry in Ghana. Most especially in the Accra

Tourist satisfaction and service quality play a major role in competition among the hospitality organizations in Ghana. According to (Lam, 1999) demand from tourists for quality service and satisfaction are the key components in the tourism competition.Quality service and tourist satisfaction are the main factors that influence business success (Chen, 2011).For the past few years quality service and tourists satisfaction gained popularity among hospitality practitioners and researchers around the globe.These concepts have tremendous influence on the way business perform and how tourism consumers behave. Quality service increase profitability and tourists satisfaction behavior (Oliver, 1997) Relevant literature from the hospitality industry indicates that tourists satisfaction has an impact on tourists loyalty and these two combine to influence profitability of the industry (Akinboade, 2012).Despite the fact that tourists satisfaction is a frequent study subject in previous empirical studies, the link between tourists satisfaction and royalty differ among tourism researchers.In the hospitality management industry, the topic of tourists loyalty has gain numerous grounds recently among tourism researchers (Vincent P., Magnini John C. Crotts, Anita Zehrer 2011).In the hotel industry tourists satisfaction leads to tourist loyalty and this