A3.
a) A value system is the network of organizations and the value producing activities involved in the production and delivery of an offering. The major business processes are the value producing activities. A value system consists of ethical and moral principles that guide decision made by individuals or organizations. Moral decisions produce internal rewards when value systems and actions coincide.
b) Customer service deliverance and customer loyalty are extremely close to each other’s. The first-class deliverance of customer service may results in customer contentment which eventually goes to reliability of customers for the organization.
In current business situations, the customer services has become a vital aspect to attain organizational
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Drive-Thru, Auto-Mac, Pay and Drive, or "McDrive" as it is known in many countries, often has separate stations for placing, paying for, and picking up orders, though the latter two steps are frequently combined; it was first introduced in Arizona in 1975, following the lead of other fast-food chains. The first such restaurant in Britain opened at Fallow field, Manchester in 1986. Management and Leadership 'It deals with the most fundamental and basic question that involve the very existence of the whole organization and guide the whole company 's future.
Strategic management entails both strategic planning and implementation, and is the process of identifying and executing the organization 's strategic plan, by matching the company 's capabilities with the demands of its environment.
In layman terms strategic management provides overall direction to the organization. This is in turn entails specifying the organization’s mission, vision and objectives, developing plans etc.
Leadership is defined as influence that is the art or process of influencing people so that they will strive willingly and enthusiastically toward the achievements of the group 's mission.
McDonalds SWOT Strength
• Ranks very high on the Fortune Magazine 's food service companies that are most
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They continue their path for success by keeping their consumers in mind regarding their product selection as well as their prices. They encourage their employees to do a good job, usually promote from within, and offers several scholarships to encourage education. Though McDonald 's is a centralized, "wait and see" company they find ways to use technological products that will increase their productivity, service, and sales, everywhere from using the Nintendo DS to train staff to using New POS touch screen registers. McDonald 's will certainly be around for plenty more
403 1. The difference between the following terms are: Strategic management is the process of assigning responsibility to implement and monitor the activities that must be accomplished to reach the goal. Strategic planning is a method used to define the tasks and operationalize activities that must be accomplished to reach an identified or agreed-upon goal. Strategic thinking is a mental process of synthesizing and analyzing information to envision the strategies and tactics needed to achieve an ultimate goal. Strategy is a set of related actions that leadership makes to increase the organization 's performance on agreed upon and significant outcomes and benchmarks.
The Big Short Management and Leadership Theoretical Component Management – The process of dealing with or controlling things or people. Leadership - The action of leading a group of people or an organization, or the ability to do this. Management and Leadership are two very different things. “A manager is appointed in a position of authority which enables him to insist on people doing as he/she instructs.
Organisational values can be described as a “belief that a specific mode of conduct is preferable to an opposite or contrary mode of conduct” (Rokeach, 1973). Some organisations describe them as their ‘guiding beacons’ whilst others describe them as part of their philosophy. As Diageo explains ‘Our values are not just words on a page – they are in our DNA. They underpin everything we do and are reflected in the day-to-day behaviour of the company.’ –
SUPPLY CHIAN NETWORK OF TARGET VALUE CHIAN ANALYSIS OF TARGET Value chain analysis is a set of inter - linked value creating activities performed by the organisation that begin with inputs, go through processing and continue up to outputs manufactured to customers. It is the set of activities that creates additional value for the customer. Value chain plays a central role in improving cost efficiency, quality and customer responsiveness. Each activity in the value chain adds to the value of product in each process from its creation to delivery.
Unit 2, equality, diversity and rights. The Care value base essay. What is the care value base and how does it lead to empowerment?
In the beginning, McDonalds was run by two brothers named Richard and Maurice McDonald who not only owned but ran a hamburger restaurant in San Bernardino ,California in the 1950’s. Ray Kroc saw the potential in McDonalds and had ideas to expand it globally so he founded the McDonalds Corporation in 1955. Today, there are more than 33,000 McDonald’s restaurants globally in 119 countries (REFERENCE/web). McDonald’s applies Scientific Management by Frederick Taylor in their management. Frederick Taylor proposed four principles in scientific management that is ‘‘ the replacement of rule of thumb methods for determining each element of a worker’s job with scientific determination, the scientific selection and training of workers, the cooperation
THE DIFFERENCE BETWEEN MANAGEMENT AND LEADERSHIP It is important to appreciate that leadership roles are different from management functions. In Stephen Covey’s (1999) book The Seven Habits of Highly Effective People, he quoted Peter Drucker as saying: ‘Management is doing things right; leadership is doing the right things. Management is efficiency in climbing the ladder of success; leadership is about determining whether the ladder is leaning against the right wall.’ This suggests that management is about tasks, whereas leadership is about perception, judgement, skill and philosophy.
McDonalds has restaurants at 33,000 locations in 118 countries and 32,500 restaurants in 118 countries. But how are they able to open as many stores as this? The reason is because of its advertising methods social media and they started using social media since 2006, McDonalds uses social media as an advertising tool for marketing their products in order to communicate with the consumers for their product and by using social media tactics McDonalds ranks as 1st in social media as well as it is one of the top 10 global fast food chain industry. Thereby they have opened so many stores and each earns a large profit from many people visiting by seeing their products and their reviews online. Social media has helped McDonalds expand their business.
The value chain analysis indicates the firms that strive to create superior products or services through focused differentiation strategy. To ensure the activities are tailor to the strategy Value Chain is used. How each activity generates value and linked to the strategy in UFS? Table 4: Value Chain Analysis Primary Activities
Introduction- The leadership and management are two important pillars of modern day business. “You manage things; you lead people” Grace Hopper (retired Admiral, U.S. Navy). On one hand managers, not only motivate people but they also set the course of direction and organize to achieve the targets.
McDonald’s is the largest fast food restaurant chain in the United States and represent the largest restaurant company in the world, both in terms of customer served and revenue generated. In 2014 IBISWorld market research estimated MCD held an 18.6 % of market share of the entire global fast food industry; Burger King in at just 4.6%. Under franchising visionary Ray Kroc, McDonald 's became the world 's premier food brand by selling the rights to operate a McDonald 's store. With this model, MCD keeps overhead costs down and lets local owners deal with individual units, while food costs remain low and service remains fast for a culture increasingly on the go.
Leadership: Definition Leadership is the process of influencing the motive of the employees and so directing, guiding them to the proper completion of the short-term goals and the mission, vision of the firm. Leadership referring to achieve a specific set of goals of the business enterprise by minimizing risk and more advantage of opportunities is also called Entrepreneurial Leadership (Rao, 2015). Today leadership is such an iterative process when the leaders should have a variety of qualities and expertise in different area of management. Here, different theories will be explained which can clearly identify the scope, the responsibilities and the area of expertise required to be successful leader.
The diagram above shown the CPM of McDonald’s and its competitor, KFC and Burger King; indicates McDonald’s is in a strong strategic position than its competitor. Some of the reasons McDonald’s is successful and has high market is due to it strong brand name recognition, a strong customer loyalty, and its global expansion. Furthermore, McDonald’s is also invested a large sum of money in advertising and very well known toward it charity program through Ronald McDonald’s House. Nevertheless, there are areas in which the organization can improve.
However, nowadays groups, companies and organizations need both powerful leaders and managers to produce desired results. Moreover, Abraham Zaleznik (1977) discussed the parallel between leaders and managers and mentioned that they both make a valuable contribution to an organization; although, each one’s contribution is different (Lunenburg, 2011). While some obvious similarities can be found between leadership and management, there are also some noteworthy differences, as previously stated. The purpose of this essay is to clarify the relationship between leadership and management based on existing literature.
1. UNDERSTAND THE RELATIONSHIP BETWEEN STRATEGIC MANAGEMENT AND LEADERSHIP 1.1 Explain the link between strategic leadership and management. A power is the augmentation between crucial organization also, their objective. This is an outcome of a movement that affiliation gets their looked for errands and targets and the organization is accountable for people and resources in a unit as demonstrated by rules or qualities that have starting now been set while the power set a going to the people in get-together. Incredible activity and effective organization are reliably the key of accomplishment in any affiliation so both of these are the capacities which setting off one beside the other without organization a better than average power can