Value System Case Study

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A3.
a) A value system is the network of organizations and the value producing activities involved in the production and delivery of an offering. The major business processes are the value producing activities. A value system consists of ethical and moral principles that guide decision made by individuals or organizations. Moral decisions produce internal rewards when value systems and actions coincide.

b) Customer service deliverance and customer loyalty are extremely close to each other’s. The first-class deliverance of customer service may results in customer contentment which eventually goes to reliability of customers for the organization.
In current business situations, the customer services has become a vital aspect to attain organizational …show more content…

Drive-Thru, Auto-Mac, Pay and Drive, or "McDrive" as it is known in many countries, often has separate stations for placing, paying for, and picking up orders, though the latter two steps are frequently combined; it was first introduced in Arizona in 1975, following the lead of other fast-food chains. The first such restaurant in Britain opened at Fallow field, Manchester in 1986. Management and Leadership 'It deals with the most fundamental and basic question that involve the very existence of the whole organization and guide the whole company 's future.
Strategic management entails both strategic planning and implementation, and is the process of identifying and executing the organization 's strategic plan, by matching the company 's capabilities with the demands of its environment.
In layman terms strategic management provides overall direction to the organization. This is in turn entails specifying the organization’s mission, vision and objectives, developing plans etc.
Leadership is defined as influence that is the art or process of influencing people so that they will strive willingly and enthusiastically toward the achievements of the group 's mission.

McDonalds SWOT Strength
• Ranks very high on the Fortune Magazine 's food service companies that are most …show more content…

They continue their path for success by keeping their consumers in mind regarding their product selection as well as their prices. They encourage their employees to do a good job, usually promote from within, and offers several scholarships to encourage education. Though McDonald 's is a centralized, "wait and see" company they find ways to use technological products that will increase their productivity, service, and sales, everywhere from using the Nintendo DS to train staff to using New POS touch screen registers. McDonald 's will certainly be around for plenty more

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