Verbal Communication: The Importance Of Communication

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Communication is the successful sharing or exchange of ideas, thoughts and feelings. Communication forms the basis of all the relationships in our lives, without communication there would be many misunderstandings, arguments and misinterpretations. Conflict is an unavoidable issue when working, dealing, or having relationships with others, and good effective communication could ensure that it is quickly and easily resolved.

Conflict must be dealt with promptly and not be allowed to fester. Nonverbal communication is an important factor during conflict. Through reading the other persons emotionally driven facial expressions, gestures, posture, tone and intensity of voice you will be able to determine how they feel and what they are really trying
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Let the other person know how you feel and what you would like to change. Make eye contact with the person and have an open, positive mind. Do not blame or accuse the other person, instead take responsibility for your own actions and role in the conflict. Use personal pronouns such as “I” and “me” instead of the accusatory “you”. Listen to the other person and truly try to understand how they feel and what they are trying to say. Pay attention to their nonverbal communication as well for a clearer insight. Try to see the situation from the other person’s perspective. Do not take on a defensive or offensive role, be neutral and understanding and treat the other person with the same respect and dignity, as you would like to be treated…show more content…
Perhaps you and the other person have differing points of view, it would be better to discuss these things sooner rather than later so that they can be resolved and possibly some kind of compromise could be made. If the other person cannot accept your points of view you know that the relationship probably won’t end well and it would be best to let them go. If both partners express their points of view in a relationship, situations can be handled in such a way that both partners are happy with the solution and outcome, both partners are heard, understood and involved in the decision making process. The relationship will be honest, stronger and
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