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Visafone Case Study

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With MTNs acquisition of Visafones CDMA network it has become imperative that Visafone customers migrate to the MTN platform. Since CDMA technology differs from GSM, without this migration, they may no longer be able to use their lines. Find below FAQs about this process and answers to other related queries. Q. WHAT IS VISAFIONE (VISAFONE) CUSTOMER MIGRATION? A. Visafone customer migration is a process of migration that will enable all VISAFONE lines to work on the MTN network thus allowing them to function as a GSM service. Q. AS A VISAFONE CUSTOMER, WHY DO I NEED TO DO THIS CUSTOMER MIGRATION TO MTN? A. To continue to enjoy functionality with your sim card or Visafone device, you will need to perform the migration because VISAFONE is …show more content…

No. Your VISAFONE number will be retained on the MTN network as such , you are not required to change your number. Q. WHAT WILL HAPPEN TO MY TARIFF PLAN FOR DATA OR VOICE? A. Nothing changes. All tariff plan and data bundle packages will remain unique to VISAFONE. Q. WHERE CAN I GO TO DO THE SIM MIGRATION? A. The SIM migration can be done at any MTN or VISAFONE Retail shop nationwide. Q. HOW MUCH DOES IT COST TO DO THE MIGRATION TO MTN? A. Both the Migration process and New SIM Card are absolutely FREE of charge. In addition on succesful migration, you will awarded with a Migration bonus. Q. HOW LONG WILL THE MIGRATION PROCESS TAKE TO BE ACTIVATED ON MTN NETWORK? A. Migration process is instant but your line will be expected to be active on the MTN Network within 24 hours of activation. So if you migrate and do not get service immediately, kindly exercise patience, it will definitely still come up. Q. DO I EXPECT ANY FURTHER SERVICE DISTRUPTION AFTERWARD AS A RESULT OF THE MIGRATION? A. No, further service disruption is not expected. However, if for any reason you do experience disruption, you can always let our Customer Care Representatives know. They will be glad to help you restore your service promptly. Q. WHAT ARE THE REQUIREMENT FOR THE MIGRATION …show more content…

The 222 help desk works 24hours, 7 days a week. You can call at your most convenient time and be sure you will get help. Q. I HAVE A VISAFONE RECHARGE VOURCHER(S), WILL I BE ABLE TO USE IT AFTER MIGRATION TO MTN? A. No, you will not be able to use your VISAFONE recharge voucher on MTN. Q. WHICH RECHARGE AIRTIME VOUCHERS WILL I BE ABLE TO USE AFTER MIGRATION TO MTN? A. You will be able to recharge with MTN recharge cards (VTU or Logical or Physical recharge voucher). Q. WHAT AIRTIME VALUE WILL I GET IF I RECHAGE WITH MTN VOUCHER? A. You will get same value of any denomination purchased. Q. WILL I BE CHARGED BASED ON MTN SERVICE TARRIFS? A. No, you will be charged based on Visafone product and service tariff plans, remember you will retain your Visafone tariff and remains as Visafone line. Q. WHAT CODE WILL I USE TO RECHARGE? You can simply dial *555* Recharge pin # and Send. Q. WHAT CODE WILL I USE TO CHECK MY AIRTIME BALANCE? A. You can simply dial *556# and send. Q. HOW DO I CHECK MY BONUS AIRTIME BALANCE? A. You can simply dial *556# to check your bonus Q. ONCE I SWAP MY LINE TO MTN, WILL I BE ELIGIBLE TO PORT MY NUMBER TO ANY OTHER GSM NETWORK PROVIDER ANYTIME? A. No, Visafone line will not be able to do

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