Voice Phones Advantages And Disadvantages
As mobile operators make the transition from voice-oriented to data-oriented service providers, they are becoming increasingly vulnerable to new types of network outages. This is due to the growing complexity of the mobile network as it becomes increasingly IP based.
Judging by the way mobile network outages are covered in the media and social media nowadays, any service disruption gets a lot more publicity that it used to. Smartphone users are much more dependent on their devices today than they were to their simpler 2G voice phones five or ten years ago. As a result, mobile network outages and service disruptions create a great deal more frustrations for customers today than they did in the past.
Some very high-profile outages at Three Ireland, O2 UK and Telstra and many others over the last two years have raised real concerns about the ability of leading operators to provide a consistently high standard of service as they try and evolve to become a full-fledged Internet service providers (ISPs) in the mobile broadband era (6). Some people have started to ask if 4G is creating more problems for operators than it solves due to the severity of the outages.
This chapter will look at the impact outages have for mobile operators, the most common types of outages they experience and the steps taken to try and reduce the number of network disruptions.
Impact of Network Outages:
One of the biggest impacts from a major network outage is customer turnover or churn. A recent survey
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