Leader-member exchange highly improves job quality and fulfilment and aids in demonstrating OCB. For firms to be able to incorporate the OCB, they have to hire people who have conscientiousness traits as they demonstrate OCB behaviour which often results in progression within an organization in special offers and job satisfaction. The workers in return gain respect and recognition for their work from the management which increases motivation and further inspire to adopt OCB. Employees with conscientiousness traits have great LMX quality relationships with their superiors. This leads to high levels of job satisfaction from implementing OCB giving them more responsibility and freedom and present constantly new opportunities for them.
In order to be the best advocates and allies for our associates, we’re looking at the world of HR through the lens of innovation. Put simply, we’re passionate about our people” (Walmart, 2017). Also, unlike many organisations, Walmart takes a paramount pride in its HR department. Sam Walton, founder of Walmart called his HR department as People Division
The employees find this event worth remembering and reinforcing their values in the company. Generally, Motorola obtained exceptional ratings in employee safety and health, community development and environment protection programs. These ratings help Motorola's business since people want to buy products from companies that highly care about these
For this purpose HR manager of Tesco provides a good environment for working, a good lifestyle, and recognition so that they can give maximum output (Sims, 1990). Tesco also get satisfied because their investment on employee training program did not go in vain. Their employees are also working at their highest level and provide more productivity to the firm. Training program not only brings efficient employees but them also help to gather customer loyalty which is also important for any
Customer service has the power to make or break business from the smallest of enterprises to the biggest of bosses. “The customer is always right” has been a very popular business slogan still remembered over the years because of the underlying truth behind it—that the customers are the lifeblood of any business. So why is good customer service so vital anyway? Here are some reasons why good service is good business: Good service is what the customers remembers Your customers usually remember you either for your excellent or terrible service and you definitely do not want people remembering you for the latter. As the saying goes, “first impression lasts.” This holds true even in your business ventures.
1 Be Confident Confidence is a subset of charisma. The best and most charismatic salespeople believe fervently in themselves, their company and their product or service. Confident salespeople act fearlessly and are willing to take risks without worrying about hearing a “no” from a customer or losing out on a potential opportunity. A salesperson who is confident of himself is very much needed by most companies. They will sell each product confidently despite being asked with various questions by customers.
Previous entrepreneurial experience is one of the most reliable forecasters of future entrepreneurial performance (Singer, 1995). Most literature confirmed a positive relationship between the entrepreneur’s prior experience, a firm’s growth and survival of their businesses. Pihie and Sani (2009) adopted three techniques in conducting a study on entrepreneurship as running a real business, visit to business location, and interview with an entrepreneur. The outcome of the study demonstrated that running a real business technique enable the operators to obtain real business experience; it allows them to recognize and experience the sense of responsibility in understanding the risks and rewards of setting up a business as well as gain real experience in raising money; and planning all the business management functions (such as production, marketing, finance and the real business
In the case of Kerry group it is clear that corporate social responsibility has contributed to the success of their business. Corporate social responsibility has helped Kerry Group improve their business in many ways such as; ➢ It differentiates themselves from their competitors ➢ It wins new business ➢ Increases customer retention ➢ It also helps Kerry Group develop and enhance relationships with customers, employees,
They emphasize that employee is the key source that work company growth. They give training and develop a good discipline and motivation in their workers. Mydin can benchmark Wal-Mart and take all the best strategy used by Wal-Mart. Mydin need to build close and strong relationship with their supplier in order to sustain and satisfied their customers. Development of information technology could make them interact more with their supplier and achieve good understanding in performing supply chain activities.
Many firms are successful due to the relationship with the customer, if a customer’s experience is a positive one they will return for future business. A satisfied customer will be full of praise and recommend the business to others. Word of mouth is a very powerful tool within the competitive world of business. Within the department I currently work there are procedures and local guidance protocols that each staff member has to follow when working with customers, a staff handbook. These are set out by the Human Resources Department, to ensure staff are providing a high quality service.