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Wells Fargo Essay

450 Words2 Pages

The business I wanted to improve the waiting time and experience for customers is Wells Fargo. Wells Fargo is a bank and financial corporation (Wojcicki, 2017). Wells Fargo is formed from a corporate headquarters in San Francisco, California, its operational headquarters in Manhattan, and management offices all over the world (Wojcicki, 2017). Wells Fargo & Company is an American international financial services company and bank that multiple customers use and engage with (Wojcicki, 2017).
Currently, Wells Fargo is having trouble with the notion of getting off to a solid start before clients wait (Maister,1985). Wells Fargo doesn't greet or start customers off when they walk in. At a branch, customers typically wait without being provided a time estimate and must wait to be at the front of the line to get started (Wojcicki, 2017). This can make consumers exceedingly irritated and prevent them from being served promptly (Maister, 1985). To solve this issue Wells Fargo could invest in digital kiosks where clients may check in and receive an anticipated wait time and get the process started for serving the customer (Maister, 1985). In addition, Wells Fargo may give customer support staff tablets to …show more content…

Wells Fargo does not offer multiple seating areas or forms of entertainment (Wojcicki, 2017). Wells Fargo’s atmosphere is not appealing or welcoming as they do not incorporate enough designs (Wojcicki, 2017). Wells Fargo needs to consider incorporating more aesthetically beautiful designs into its sites if they want to improve its ability to engage clients and make them feel more welcome (Norman, 2018). Increasing the number of plants, pieces of art, and windows can help with this (Norman, 2018). In addition to exhibitions that could be used to amuse visitors, advertise goods and services, or even help with certain transactions (Norman,

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