1. Through extraordinary customer services, Whole Food Inc aims at nourishing and making the customer trips to their stores a delightful experience. The company serves its customers competently, efficiently and knowledgably. The customers are then satisfied and this will make the customers attract more customers into the business by advocating on the business.
After taking a more in depth look into McGregor’s Theory Y, I believe that Whole Foods’ approach is definitely a direct influence of McGregor’s Theory Y. It was McGregor’s belief that, “managers could accomplish more through others by viewing themselves as self-energized, committed, responsible and creative beings (Kreitner & Kinicki, p.9, 2013).” This is essentially the approach Whole Foods has adopted. When employees feel valued, they give their very best. It is evident that Whole Foods believes that autonomy, self-direction motivates employees to thrive in the workplace, and this produces an enjoyable work atmosphere, which in turn creates happy customers (Kreitner & Kinicki, 2013). This model actually works!
The suppliers also conduct business fairly and ethically, respecting human rights and comply with the rules and regulations. To this extent, Ecolab is expected as well in doing business well and respecting human rights and apply with the rules and regulations for fair business between them. 2.) Customers – Customers expects a lot from a business from quality to quantity, they also influence the business by their purchase power and feedbacks. Ecolab prioritize their customer’s safety with their products and services, they ensure to provide high quality with a reasonable price to satisfy their customers and give them direct approach by community
Culture is the key to success of this multinational retailer and everything that is done by the firm is based on it. It is through its strong culture that it is able to deliver quality services to its customers and create a good working environment. The culture also ensures that the company enhances its performance so as to achieve its major goal. It does that by making the lives of customers better them saving them money. High performance is the foundation of Walmart’s culture and it enables it to strive for excellence and hold high integrity in what it does.
The main factors that would attract an individual to work at Whole Foods derive from how the company that promotes trust amongst its employees. The culture at this company is a great environment to work in. Opportunities for advancement in addition to growth and development helps to establish long term relationships and something the employees can be looked forward to no matter what position the person is hired in as. Self-motivation is encouraged and workers are provided the resources to take responsibility for their own success. After researching this company it is obvious to the student that Whole Foods Market allows employees to have a freedom of expression.
Deep insight knowledge about market needs and consumer behavior. 2. Efficient Team to satisfy consumer wants and attain their loyalty. Kings Chemical work so hard to conduct their business with integrity - respecting their employees, their consumers and the environment around. They are committed to serve consumers with premium quality products for making their lives easy and to fulfill this commitment they work with great zeal and passion every day.
Its objective is to retain and promote the best managers possible at every location to best influence the food and the customers positively. A unique method of staffing was enacted at Chipotle. The staffing structure ensured that the hourly employees could be promoted to better and higher paying positions and even into management. This career progression attracted and retained the best human resource talent and provided a motivating and positive career trajectory for lower-tier staff. The ability of managers to reward or withhold tangible and intangible rewards allows for the development of a meritocracy.
New Belgium’s social responsibilities provide the company serious competitive advantage because consumers have the desire to believe in and have positive feelings about the products they spend their money on (p. 359). The company’s image of being a corporate brand that values responsibility, society, and quality is its most important strength (Ferrell and Hartline, 2014, p. 359). New Belgium sees itself as a caring business with that cares about all stakeholders rather than just a beer company (p. 359). The company’s socially responsible initiatives contribute largely to its success as consumers increasingly support what the company stands for (p. 351). Corporate social responsibility actions help to make corporations/businesses appear concerned about creating a healthy
• Giving professional greetings to customers completing their order timely and round the clock at reasonable prices thus promoting trust between customers and the company. This is an important key to success for Snead’s dry cleaning business. • Encourage communication between customers and the company regarding their items. Vision The business vision is to be the leading local laundry and dry cleaning service with focus on finest quality, reliability, and unrivalled customers service. Mission To provide the best laundry and dry cleaning service and meet the needs of customers, be a leader through our reliable pursuit of distinction, trusted and respected and recognized for our business and
How all of these help to shape the company’s competitive strategy? One of the company`s core values is teamwork. Thus, they belief that considering multiple viewpoints is critical for developing effective solutions as well as they attempts to build consensus in making decisions. However, they significantly reward individual accomplishments that contribute to the overall success. Moreover, it provides its employees with a wide range of benefits such as free food, onsite childcare facilities, healthcare services, transportation services, laundry and dry cleaning services, sport facilities, numerous holidays and leave days and many other