The client feel appreciated and constantly awed in the event that they get the most excellent service and whole management respect customers need. The impacts of consumer loyalty on client maintenance bring into presence to be a vital and positive. In particular, consumer loyalty influences the aims to keep re-customers. Consumer needs is basic to the administration of the food industry, which is typically the reason should be a particular notice rehash deals, client dedication and positive unfounded information. More satisfied clients mean long term customers.
After taking a more in depth look into McGregor’s Theory Y, I believe that Whole Foods’ approach is definitely a direct influence of McGregor’s Theory Y. It was McGregor’s belief that, “managers could accomplish more through others by viewing themselves as self-energized, committed, responsible and creative beings (Kreitner & Kinicki, p.9, 2013).” This is essentially the approach Whole Foods has adopted. When employees feel valued, they give their very best. It is evident that Whole Foods believes that autonomy, self-direction motivates employees to thrive in the workplace, and this produces an enjoyable work atmosphere, which in turn creates happy customers (Kreitner & Kinicki, 2013). This model actually works!
The main factors that would attract an individual to work at Whole Foods derive from how the company that promotes trust amongst its employees. The culture at this company is a great environment to work in. Opportunities for advancement in addition to growth and development helps to establish long term relationships and something the employees can be looked forward to no matter what position the person is hired in as. Self-motivation is encouraged and workers are provided the resources to take responsibility for their own success. After researching this company it is obvious to the student that Whole Foods Market allows employees to have a freedom of expression.
1. Through extraordinary customer services, Whole Food Inc aims at nourishing and making the customer trips to their stores a delightful experience. The company serves its customers competently, efficiently and knowledgably. The customers are then satisfied and this will make the customers attract more customers into the business by advocating on the business.
With high quality employee, Whole Foods is able to provide the needed customized service for customers by guiding them to make food choices according to their needs. Whole Foods core competencies lies in the fact that it has a dominant market share in the organic food market and has more stores than any other single competitor (Monteiro, et al, 2013). The company’s shops are strategically located in visible and prominentlocations. This increases its recognition and impacts on its brand value. Whole Foods has built the reputation, trust and friendship among the suppliers and customers.
Thus, happy employees tend to lead to happy consumers. They also have acquired a human capital advantage by hiring and retaining quality talent. McDonald’s seems to be committed to proactive staffing because they are constantly training and looking within their organization to fill desired positions. By hiring from within, offering continuous training, and excellent customer service, McDonald’s has become a leader in the restaurant industry and demonstrates a sustained growth. Question 3 - What are some of the possible talent-related threats that could eat away at McDonald’s competitive advantage?
Throughout each company, managers are teaming up with their respectful human resources audits to find strategies to produce the best way to motivate its employees. Some of the duty’s for the Human Resource audit, which includes monitoring staff treatment and complies with employment laws. One strategy where the HR audits gets to understand its employees is compelling with alderfer’s hierarchy model which involves existence, growth, and relatedness needs. In the food industry, Chipotle is a company that uses the hierarchal model because they found ways to help benefit their employees psychologically and tangibly. However, the HR adult cannot satisfy every need due to the fact that each company has different strategies to satisfy each need for
Ross also ensures that its employees are happy. It offers its workers a competitive salary in the sector, discounts in all stores, a comprehensive benefits package, and other perks like access to different scholarships. Focusing on Corporate Social Responsibility and taking care of its employees has given Ross a good reputation in the industry. This has translated into a competitive advantage for Ross, thus making it possible for them to keep growing and challenging bigger companies in the market that have been in business for a longer period of time.
Case Study The success of Walmart in the retail industry inspired many. Excellent management team and cooperative associates are some of the ingredients in its success. Applying strategies into action and implementing discipline to follow rules are also effective ways to success. Innovation and continuous evolution of ideas for advancement affects the performance of any sector in the company. Team work and effort of everyone as a whole drives the company to be more efficient and reliable store to go to.
• Help to deliver Premium services for the industry customers Service Having a training center for internal chefs to try out new innovations and explore food solutions using existing product portfolio. • Aid to provide Premium products and services • Promotes Continuous Innovation Support Activities Value generated Has UFS aligned the activities to strategy? If so how? Firm Infrastructure Unilever is a global company therefore they have a strong financial backup to focus on high quality food solutions with continuous value addition • Helps to invest in premium products and services • Enough funds for continuous innovation Human Resource management Retention of skilled employees through a total rewards system to retain the consistency of quality of products and services • To remain a consistent quality in premium products and service. Technology Using premium technology solution such as SAP ERP to track quality throughout the supply chain.