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Why I Have Been Appointed CEO Of Southwest Airlines

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Assuming that I have been appointed CEO of Southwest Airlines at the time Kelleher stepped down, this would be an easy assignment for me. Given the success of the firm at that point, I feel as though I would not change a thing. I am firm believer of, if it’s not broken; do not try to fix it.
Because I am a popular, charismatic person, I would lead in that same manner just as Mr. Kelleher. There is no question, that the customer is right. The customers provide the money that makes the paychecks for the workers, CEO included. I believe that the concept of leading versus managing is also very effective. Leadership is so valuable. If one is leading they certainly have a direction and Southwest’s mission is dedication to customer service

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