Importance Of Work Life Balance In The Hospitality Industry

Work Life Balance in the Hospitality Industry

HR557 International Strategic HR Management

By Mr. Pascal Serignat

Prepared by: Shuyu Lin 731535

Jenia Chen 53128

Submit Date: 9th March 2016 Introduction

The work and life is like a scale, when one of them pressure is too big, will be out of balance. Now, more and more people find big work pressure, life rule was broken. So, what is work life balance? Refers to the work and life when get to reconcile conflicts, in order to reduce the stress in the work back to family life, or life problems affect job performance. Developed countries have been introduced to promote work life balance policy, usually contains flexible work arrangements, flex time, child care, and other

Definitions

Work - leisure dichotomy was invented in the mid - 1800 - s. Paul said Krassner, anthropologists use the definition of happiness is as low as possible and the separation of your work and your play. Express "work-life balance" was first used in England in the late 1970 s to describe the individual 's balance between work and personal life. In the United States, the term used for the first time in 1986.

Work life balance concept including appropriate optimization Work (career and ambition) and Lifestyle (health, happiness, leisure, and family). This is a lifestyle choice.

The connotation of "work life balance" can from two angles to understand the following:

1. Personal: distribution of personal can the time properly in work, family and leisure areas, reduce the role conflict between work and family life.

2. Enterprise employees ' needs, to provide staff to take care of the responsibility and the personal life, give attention to two or more things ease employees because of work and life imbalance caused by pressure, stimulate the work

In some of the pressure by the hotel industry is known as "emotional labor." Emotional labor coined the term to describe a person 's stress in the hotel industry and other service industries to deal with customers face to face, which may not be applicable, for example, a person working in a factory. So emotional labor can cause stress and possible to get a major cause of work-life balance in the hotel industry is even more difficult to maintain. Emotional labor who is first conceptualized by the Hochschild (1983). She defines it as "to create a public face and body of emotional management is displayed." This also applies to many service industries including hotels, the key problem is that people need to be managed and publicly display those emotions and they may really feel. Therefore, "the customer is always right" means that employees usually wrong and are likely to smile and accept customer complaints and abuse not reciprocate, even though there may be doubt that this is who is to