The employees in the hotel industry have an important role in the delivery of quality services to their customers and also ;involve a high degree of face-to –face interaction between employees and customers. It is the common and old saying that "Face is the index of mind", perfectively suits the hospitality professionals . For instance, if a front office employee is not satisfied with his/her job and is emotionally and mentally drained then how could one except he/she will deliver a good service to their respective client
Many studies suggest that flexibility work schedules gives the worker more choice or control and also have positive effects on health and well-being. For example, a recent study of workers in extended-care facilities found that "Employees who worked for managers with low work-family openness and creativity were more likely increase [cardiovascular disease] risks based on both biomarker assessments and reports of doctor diagnoses. They also sleep almost half an hour less per night than employees with managers with high levels of openness and creativity in relation to work family issues. A cross-sectional and longitudinal study analyzing 2004-2005 data of employees from a large pharmaceutical company showed "that individuals with more flexibility also have healthier lifestyle behaviors," in conclusion proposing that "when employee given their flexibility need, they will take turns join healthier behaviour and may be reducing results related to negative health like sickness-absences, stress, and other work-related
Airbnb, as sharing economy representative of the hotel industry, it is to subvert the traditional hotel industry. The impact of the hotel industry Airbnb and other housing sharing services, such as One Fine Stay, brings the chain effect to affect the traditional hotel industry. Apartments in each city are likely to become traditional hotel’s competitors. In order to confront with Airbnb and other housing sharing services, many of traditional hotels are trying to change. Airbnb, in addition to providing sharing services, also provides those who have same preferences’ people to promote the membership system.
This is because there are various specificities that influence productivity levels, like the average rate of a hotel (revenue per worked hour) and its business mix (individual check-ins versus group/airline crew check-ins). When it comes to Food and Beverages sector productivity, the concept of the restaurant, the structure of the restaurant, etc., have a heavy influence on the productivity. But, we will try and analyse the efficiency of Taj Group of Hotels and Hotel Leela Venture by studying their operating revenue and
In conclusion, Ritz-Carlton is an established hotel company that set an example of quality service to its customers. After learning through practicing, I am now more aware the importance of quality and quality improvement tools, I realize there is no easy job to achieve a dominant position in any industry without making efforts. The same will apply to our study, work, and life matters. References ASQ.(2017). The Seven Basic Quality Tools For Process Improvement.
Unlike the physical health, psychological effect and family life, job performance can be evaluated individually in the work place. The nature of work and environment in shift work brings several types of negative work attitudes to shift workers (Jamal as cited in Demerouti, E., Geurts, S. A. E., Bakker, A. B., & Euwema, M., 2004, p. 988). These negative work attitudes comprised of higher turnover rate, lower obligations and lower job satisfaction in the organization (Demerouti, E., Geurts, S. A. E., Bakker, A. B., & Euwema, M., 2004).
“Organizations may need organizational flexibility to cope with increased competition”. (Shalk) Employees are now considering the flexibility of their employers, the need and ability to strike a good work life balance has never before been achievable. Now the saying work to live rather than live to work has almost taken on a literal meaning. In the attempts to attract the best employees available employers have noticed the shift in the balance of power. Employers are now willing to vary the types of contracts and hours that an employee works.
The work environment is basically related to the people where physical setting, job profile, culture and local labor market condition occur. Each of these aspect is interlinked an influence on employees overall performance and productivity but they are not necessarily important for the betterment of work environment. A broadly accepted hypothesis is that improved workplace setting motivates employees and produces better consequences. According to the Sundstrom (1994), the majority of the people spend fifty percent of their lives within indoor environments, due to which their mental status, actions, abilities and performance are greatly influenced and it is also observed that when people who have been working in an undesirable condition may end up with poor performance and rather come across quite with health problems. Additionally, rather than emphasizing on the root cause of the workplace problem, the center of attention is on symptoms of disengagement such as distraction, lack of interest, poor decisions and high absence.
Law enforcement, military, security, healthcare, retail, restaurants, hospitality, service stations, grocery stores, transportation, fire stations, convenience stores, customer service call centres, newspapers, media, and any facility that houses people 24 hours a day such as prisons and nursing homes, and more, require shift work to keep their operations running. Shift work, in which an employee works the same shift consistently, is usually considered better for employee health and the ability of the employee to develop a fulfilling lifestyle and positive family relationships. Constantly changing shifts disrupt all life patterns. Since evidence suggests that shift work, such as working the night shift, can have debilitating health effects, employers must carefully assess the benefits and consequences of how shift work is scheduled. Nurse Scheduling Problem (NSP) Health services pose a challenge for the automatic scheduling systems.
Examine brand equity based on brand loyalty with customer response on whether or not the respondents will come back to stay with Shangri-La Hotel again. 1.5 Research Scope The researcher defined the scope of research to be clear that the researcher was focusing on identifying relationship between brand equity, customer satisfaction, and customer loyalty. Due to limited time, in this research respondents of Shangri-La Hotel was investigated from the chosen one hundred survey that have stayed in Shangri-La Hotel before which is legitimate over one hundred and twenty survey that were sent out using social media. Furthermore, the respondents in this research came from Singapore, Indonesia, Vietnam, Chinese and other country that have stayed in Shangri-La Hotel for the past 1 year. Shangri-La Hotel has been well known for the brand image of five star hotel with a good service quality and also known as luxurious hotel in all over the world.